Questions about 「Reservations and Purchases」
- I checked the Seat Availability screen and chose an available seat, but an error came up and I couldn't make the reservation in the end. What's going on?
- If I make a reservation for an adult and a child at the same time and make the adult's reservation with a discount fare, what happens to the fare of the accompanying child?
- Can I make a reservation using the Disability Discount Fare from the AIRDO website?
- Can I use my own credit card to pay for a family member (or friend) who is going to board a plane?
- Are the amounts for round trip fares and the Round Trip Fare From HOKKAIDO displayed on the AIRDO website the prices of both ways of round trips?
- Can I change the passenger boarding if I or a person in my party can no longer make the flight after the reservation has been made?
- I would like a receipt, but where can I print one or have one issued?
- I would like a boarding certificate, but where can I print one or have one issued?
- I applied the setting to receive emails, but they aren't coming.
- How can I confirm my reservation(s)?
- What happens with changes and refunds if a flight is canceled due to bad weather like typhoons or snow?
- I'm pregnant. Can I fly?
- Can children fly alone?
Questions about 「Baggage」
- Are Electric-powered Vehicles accepted as checked baggage?
- What do I need to have ready to have a pet checked as cargo?
- Do I absolutely need to check my baggage?
- Is there any kind of delivery service available?
- Can I bring drinks aboard?
Questions about 「The Cabin」
- Who should I contact if I've left something inside the cabin?
- Can I use electronic cigarettes or smokeless tobacco?
- Can I carry on baggage?
- Can I carry on instruments?
Questions about 「DOMIN Membership」
- What is a DOMIN member?
- What are the qualifications for registering as a DOMIN member?
- How do I register as a DOMIN member for the first time?
- Tell me about temporary and permanent DOMIN member registration.
- Are companies eligible for DOMIN membership?
- Can I make reservations online using a temporary DOMIN member number?
- If I fly with my family, does each person need their own DOMIN member number?
- I made a reservation for a one way fare. I registered as a DOMIN member afterward. Can I change my reservation to a DOMIN fare?
- What is the deadline for updating my DOMIN membership, and where should I do it?
- If I am unable to carry out the procedure during the update period, do my points disappear?
- I am unable to log in using my DOMIN member number. Why is that?
- My last name has changed. What procedure do I need to carry out?
- My address has changed. What procedure do I need to carry out?
- If, due to a change in my address or family register, I no longer qualify to register as a DOMIN member, will I lose the points I've saved up under My AIRDO?
- I have a valid DOMIN member number, but I didn't register it when enrolled in My AIRDO. Can I add it after I log in to My AIRDO?
Questions about 「Advanced Seat Selection」
- Although the seat map shows there are some vacant seats, why can't I designate my seat?
- I can't make a reservation for my seat, but is it possible to board?