Boarding Procedures

Get info on the steps until boarding and the types of boarding methods.

Boarding Procedure Steps

There are 2 types of boarding methods with AIRDO.

Online check-in

Online check-in is available from 24 hours prior to departure.
Passengers who have completed online check-in can proceed directly to the security inspection.

Procedures at the Airport

This method entails completing boarding procedures at the airport counter or self service check-in machines, and then proceeding to the security inspection.

View other procedures and how to use terminals here.

Waiting for Seats on Full Flights

Learn important information about waiting for seats when your desired flight is full.

Flight Connections

Get Info on flight connections.

Self Service Check-in Machines

Learn how to use self service check-in machines and carry out the boarding procedure with them.

Information on airport counters

Sapporo
(New Chitose)
Asahikawa
Memanbetsu
Tancho Kushiro
Tokachi-Obihiro
Hakodate
Sendai
Tokyo (Haneda)
Nagoya (Chubu)
Kobe
Fukuoka

Services and Systems at the Time of Boarding

Boarding Certificates

Boarding certificates can easily be printed out from our website from the afternoon of the day after your flight.

Flex Traveler System

Get info on Flex Traveler System compensation payments, and related FAQs.

Route to the counter at New Chitose airport
(Only available in Japanese)