Self Service Check-in Machines
Self service check-in machines will be phased out after Apr 2023.
With a large and easy to view screen, anyone can effortlessly complete the necessary procedures.
Available Functions
- Completion of the boarding procedure (check-in)
Preferred seats for up to 6 passengers may be selected from the seat map. - Changes to flights with open seats that day.
(Only for tickets allowing reservation changes. Learn more.) - Issuance of receipts
(For the amount paid by credit card on the website or to the Reservation and Information Center)
![Self Service Check-in Machines](/en/departure/checkin/auto-checkin/images/machine-img.png)
- All ANA self service check-in machines within airports can be used by passengers who have purchased a fare from AIRDO.
- Some fares do not allow the boarding procedure to be completed at a self service check-in machine. Learn more.
STEP1
![Search for your reservation.](/en/departure/checkin/auto-checkin/images/img-20190823-01.jpg)
Search for your reservation.
STEP2
![Select the passenger for which you would like to complete the procedure.](/en/departure/checkin/auto-checkin/images/img-20190823-02.jpg)
Select the passenger for which you would like to complete the procedure.
STEP3
![Confirmation of passenger checking in.](/en/departure/checkin/auto-checkin/images/img-20190823-03.jpg)
Confirmation of passenger checking in.
STEP4
![Confirm the flight to be used.](/en/departure/checkin/auto-checkin/images/img-20190823-04.jpg)
Confirm the flight to be used.
STEP5
![Select your seat(s).](/en/departure/checkin/auto-checkin/images/img-20190823-05.jpg)
Select your seat(s).
STEP6
![Confirm your seat(s).](/en/departure/checkin/auto-checkin/images/img-20190823-06.jpg)
Confirm your seat(s).
STEP7
![A receipt may be printed (for the amount paid by credit card on the website or to the Reservation and Information Center).](/en/departure/checkin/auto-checkin/images/img-20190823-07.jpg)
A receipt may be printed (for the amount paid by credit card on the website or to the Reservation and Information Center).
STEP8
![Please check the baggage information.](/en/departure/checkin/auto-checkin/images/img-20190823-08.jpg)
Please check the baggage information.
STEP9
![The boarding pass and receipt are printed.](/en/departure/checkin/auto-checkin/images/img-20190823-09.jpg)
The boarding pass and receipt are printed.
STEP 1
![Start.](/departure/checkin/auto-checkin/images/receipt-img-01.jpg)
Select "Other Procedures".
STEP 2
![Select Other Procedures.](/departure/checkin/auto-checkin/images/receipt-img-02.jpg)
Select "Receipt".
STEP 3
![Search for your reservation.](/departure/checkin/auto-checkin/images/receipt-img-03.jpg)
Search for your reservation.
STEP 4
![Confirm the details of the receipt.](/departure/checkin/auto-checkin/images/receipt-img-04.jpg)
Confirm the details of the receipt.
STEP 5
![The receipt is printed.](/departure/checkin/auto-checkin/images/receipt-img-05.jpg)
The receipt is printed.
Customers using the following fares can complete their boarding procedure at the Airport Counter.
Fares with Which Self Service Check-in Machines Are Not Available for Use
- Welcome to HOKKAIDO Fare
- Job Hunting Support Discount Fare
Fares with Which Some Self Service Check-in Machines May Not Be Available for Use
- *1 If a ticket using the Disability Discount Fare was purchased at an AIRDO airport counter or at a specified travel agency, the boarding procedure can be completed using a self service check-in machine. However, if special assistance is needed, the boarding procedure is to be done at the AIRDO airport counter. Also, the submission of the appropriate certificate (original copy) may be required again.
- *2 For the DOMIN Fare, if the DOMIN Member number has exceeded its period of validity on the boarding date, or if the actual registration as a DOMIN Member has not been completed, a self service check-in machine cannot be used.
- *3 These fares are limited to My AIRDO members who have registered to confirm their date of birth in advance.
- *You can use self service check-in machines with award tickets.