Flex Traveler System

What is the Flex Traveler System

There are some customers who cannot make it to the airport even though they have a reservation. As a result, it is assumed that those seats will become vacant, and in order to give such a seat to a customer who wishes for one, more reservations are taken than the amount of seats on some flights.
In such cases, we will solicit cooperation from customers who have already made reservations and will agree to the compensation payments  and alternative means of transportation offered by us, and who will voluntarily agree to change their flight.

Customers who can apply

We are looking for applications from all customers who have already made reservations and purchased tickets for the flight. This is for customers who are willing to cooperate voluntarily. There is no pre-registration system.

About compensation

1. For customers who cooperate with us, we will provide alternative means of transportation such as alternative flights and pay the following compensation.

   Day of the alternative means of transportation	Compensation payment
   The day of	JPY 10,000
   The following day or after	JPY 20,000

   *The "day of the alternative means of transportation" refers to the alternative means of transportation's departure date.

2. If the departure date of the alternative means of transportation offered by AIRDO is the following day or after, a lodging fee within the extent determined by AIRDO is provided in addition to the payment amount written above.
3. If a refund for the flight's ticket is desired instead of the provision of an alternative means of transportation, the total cost paid for the flight's ticket is refunded without any of the prescribed fees charged. Even in this situation, the compensation payment is made to the customer.
4. The compensation payments above apply only to customers meeting the following conditions.
   (1) A reservation was made for the flight and purchased the ticket.
   (2) The customer wished to the Flex Traveler System for the flight before each closing time.

FAQ

1. What happens if I opt for the Flex Traveler System?

   For those who choose to cooperate with the Flex Traveler System, an alternative means of transportation is provided, and a compensation payment is made. (JPY 10,000 for changes to an alternative flight, etc. the day of, and JPY 20,000 for the following day or after)

2. What if the departure is the next day?

   If the departure is the next day or after, the necessary expenses (lodging fees, transportation fees between the place of lodging and the airport, etc.) are paid by AIRDO in addition to the compensation payment.

3. Can I receive a refund if I opt for the Flex Traveler System?

   If you decide not to use an alternative means of transportation, the purchase price of the ticket is paid in full without any of the prescribed fees charged. In this situation too, the compensation payment is made to the customer.

4. Why are there more reservations than there are seats?

   Due to various circumstances, there are some customers who cannot make it to the airport even though they have a reservation. As a result, it is assumed that those seats will become empty, and in order to give such a seat to a customer who wishes for one, more reservations are taken than the amount of seats on some flights.

5. Which customers does the Flex Traveler System apply to?

   This system applies to all customers who had The flight's reservation and ticket. This system is for those who opt for it on a voluntary basis.

6. If I volunteer, will I definitely be paid?

   Depending on seat rearrangements after the application deadline, you may be able to board your reserved flight.In this case, no monetary reward will be paid.