Support

Learn about the different kinds of support offered, such as FAQ and contact info for various inquiries.

FAQ

All FAQs

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Inquiries

Contact numbers for various inquiries are available depending on the nature of the your trip. Please be careful to dial the number correctly.

Reservation and Information Center

Accepting inquiries regarding procedures with reservations, changes, cancellations, and refunds, as well as fares, receipts, boarding certificates.

Business hours: 6:30 a.m.-10:00 p.m.

Toll-free number
0120-057-333
(Only available from within Japan.)

International numbers
+81-3-6741-1122 (Tokyo)
+81-11-707-1122 (Sapporo)

Other Inquiries

Opinions and Requests

Accepting inquiries regarding opinions and requests related to AIRDO services, as well as the handling of personal information.

Note:
  • Contact the Reservation and Information Center for inquiries regarding procedures with reservations, changes, cancellations, and refunds, as well as fares, receipts, boarding certificates.

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