My PageFAQ
「My AIRDO」
Questions about 「Joining My AIRDO」
- What is My AIRDO?
- How do I join?
- Can my family members and I register with My AIRDO using just one email address?
- I usually use My AIRDO from my computer, but can I use it from my mobile phone too?
Questions about 「My AIRDO Login」
- I've forgotten my login ID. What should I do?
- I've forgotten my password. What should I do?
- What does "Stay signed in" mean?
- What do I do if I entered my DOMIN Member number as my login ID, but it's no longer valid?
Questions about 「Reservations and Reservation Confirmation via My AIRDO」
- What's the difference between reservations through the normal AIRDO website and through My Page?
- Can I make family members' reservations at the same time as my own from my individual My Page?
- How can I confirm reservations?
- I made a reservation from the normal website without logging in to My Page. Can I check the reservation from My Page?
Questions about 「Do Miles」
- What is DO Miles?
- How many points do I need for an award ticket?
- How do I make a reservation for an award ticket?
- Can anyone use an award ticket?
- How many days ahead of time do I have to make a reservation for an award ticket?
- Can I make a reservation for an award ticket from somewhere other than from My Page?
- By what time do I have to use the award ticket I changed to?
- Can I make reservation changes for an award ticket?
- How do I make reservation changes for an award ticket?
- What should I do if I didn't end up using my award ticket?
- How do I get a refund?
- Can I change the passenger boarding?
- How do I complete the boarding procedure on the day of the flight?
Questions about 「Do Miles Total Points and Claiming」
- What is the difference between boarding points and bonus points?
- How long are points valid for?
- Can points be added up with another member's?
- I fly with AIRDO several times a year. Are there any benefits?
- When am I awarded my boarding points?
- How do I claim points?
- When exactly can I claim my points?
- Can I earn points from boardings previous to joining My AIRDO?
- I made a reservation other than through My AIRDO. Are the points awarded to me automatically after the flight?
- The flight I was planning to board was canceled, and I changed to another airline's flight. Will those points be awarded to me?
Questions about 「My AIRDO Member Information」
- If my email address, home address, or telephone number changes, can I update that information from My Page?
- My name has changed. Can I update that information from My Page?
- I would no longer like to receive the email magazine. Can I make those setting changes from My Page?
- What does【カード名称】mean on the 【クレジットカード情報】page?
- I'd like to cancel my membership to My AIRDO. How do I go about doing this?
