Various Inquiries

Please ensure you call the correct telephone number.

Reservation and Information Center

Accepting inquiries regarding procedures with reservations, changes, cancellations, and refunds, as well as fares, receipts, boarding certificates.

(Business hours: 8:00 a.m.-8:00 p.m.)

Reservation and Information Fax Service for Customers Who Have Difficulty Hearing and Speaking

A special contact number is available in regard to reservations and information for passengers who have difficulty hearing and speaking. Please fax us your name, age, telephone number, fax number, preferred boarding date and time, and preferred flight. You will receive a reply by fax from AIRDO either the same day or the following day. If special assistance will be required, please inform us of the assistance details at the time of the reservation.


The ANA Disability Desk

Taking inquiries regarding use of aircrafts from customers with illnesses, injuries, or disabilities.

Business hours: 9:00 a.m.-5:00 p.m.

Telephone number
International numbers
(Only available from within Japan.)

Customer Service Desk for Items Left on Airplanes and Damaged Baggage

Please contact the customer service desk at the airport of arrival regarding items left on the airplane or stowed baggage that has been damaged.

Air Cargo

Information on AIRDO domestic cargo is available at the ANA domestic cargo centers.

Opinions and Requests

You can contact us to provide opinions and requests about AIRDO services or to ask about our handling of personal information.

  • Please contact the Reservation and Information Center for inquiries regarding the procedures for reservations, reservation changes, cancellations, and refunds, and regarding fares, receipts, boarding certificates, etc.
Postal address
AIRDO Co., Ltd.,
Attn: Opinion and Request Service Desk
Haneda Airport Terminal 1, 3-3-2 Hanedakuko, Otaku, Tokyo 144-0041
Box 31, Post Office, Haneda Airport