Various Inquiries

Please ensure you call the correct telephone number.

Reservation and Information Center

Accepting inquiries regarding procedures with reservations, changes, cancellations, and refunds, as well as fares, receipts, boarding certificates.

Business hours: 6:30 a.m.-10:00 p.m.

 0120-057-333 (Only available from within Japan)

International numbers

Reservation and Information Fax Service for Customers Who Have Difficulty Hearing and Speaking

A special contact number is available in regard to reservations and information for passengers who have difficulty hearing and speaking. Please fax us your name, age, telephone number, fax number, preferred boarding date and time, and preferred flight. You will receive a reply by fax from AIRDO either the same day or the following day. If special assistance will be required, please inform us of the assistance details at the time of the reservation.


The ANA Disability Desk

Taking inquiries regarding use of aircrafts from customers with illnesses, injuries, or disabilities.

Business hours: 9:00 a.m.-5:00 p.m.

Telephone number
International numbers
(Only available from within Japan.)

AIRDO Biz Support Desk (Support for Corporate Customers with Contracts)

You can contact us regarding changes and cancellations for reservations made through AIRDO Biz, and for inquiries regarding our website. Business hours: 9:00 a.m.-5:00 p.m. (excluding Sundays, public holidays, and the New Year's holidays) Please call the Reservation and Information Center for reservation changes and cancellations outside of the times shown above.

Telephone number

Customer Service Desk for Items Left on Airplanes and Damaged Baggage

Please contact the customer service desk at the airport of arrival regarding items left on the airplane or stowed baggage that has been damaged.

Inquiries About Advertising in Rapora, Our In-Flight Magazine

Please use this contact form to inquire about advertising in Rapora, our in-flight magazine.

Air Cargo

Information on AIRDO domestic cargo is available at the ANA domestic cargo centers.

Opinions and Requests

You can contact us to provide opinions and requests about AIRDO services or to ask about our handling of personal information.

  • Please contact the Reservation and Information Center for inquiries regarding the procedures for reservations, reservation changes, cancellations, and refunds, and regarding fares, receipts, boarding certificates, etc.
Postal address
AIRDO Co., Ltd.,
Attn: Opinion and Request Service Desk
Haneda Airport Terminal 2 Building 4F, 3-4-2 Hanedakuko, Otaku, Tokyo 144-0041