Information on payment methods and fare/fee criteria related to ticket purchase, as well as issuance of receipts.
Customers with Completed Reservations
Trouble with Reservations or Purchases
Reservation and Information Center
Accepting inquiries regarding procedures with reservations, changes, cancellations, and refunds, as well as fares, receipts, boarding certificates.
Business hours: 06:30 - 22:00 JST
0120-057-333 (Only available from within Japan.)