Ticket Reservations and Purchases

Get information on ticket reservations and purchases,
as well as making changes after purchase.

Reservations and Tickets

Find out about ticket reservations and sales, as well as ticket use.

Purchases and Receipts

Information on payment methods and fare/fee criteria related to ticket purchase, as well as issuance of receipts.

Changes and Refunds

Information on changes to reservations, refund procedures, as well as support and procedures in times of delays and cancellations.

Customers with Completed Reservations

Trouble with Reservations or Purchases

Reservation and Information Center

Accepting inquiries regarding procedures with reservations, changes, cancellations, and refunds, as well as fares, receipts, boarding certificates.

Business hours: 06:30 - 22:00 JST

Toll-free number
0120-057-333 (Only available from within Japan.)

International numbers
Tokyo: +81-3-6741-112
Sapporo: +81-11-707-112