Ticket Reservations and Purchases
Get information on ticket reservations and purchases,
as well as making changes after purchase.
Reservations and Tickets
Find out about ticket reservations and sales, as well as ticket use.
For First-time Customers
Get information on how to make reservations on the internet, and all the procedures from reservations and payment to boarding.
Purchases and Receipts
Information on payment methods and fare/fee criteria related to ticket purchase, as well as issuance of receipts.
Changes and Refunds
Information on changes to reservations, refund procedures, as well as support and procedures in times of delays and cancellations.
Customers with Completed Reservations
Trouble with Reservations or Purchases
- I checked the Seat Availability page and was choosing an available seat, but an error came up and I couldn't make the reservation in the end. What's going on?
- If I make a reservation for an adult and a child at the same time and make the adult's reservation with a discount fare, what happens to the fare of the accompanying child?
Reservation and Information Center
Accepting inquiries regarding procedures with reservations, changes, cancellations, and refunds, as well as fares, receipts, boarding certificates.