Ticket Reservations and Purchases

Get information on ticket reservations and purchases,
as well as making changes after purchase.

Reservations and Tickets

Find out about ticket reservations and sales, as well as ticket use.

Purchases and Receipts

Information on payment methods and fare/fee criteria related to ticket purchase, as well as issuance of receipts.

Changes and Refunds

Information on changes to reservations, refund procedures, as well as support and procedures in times of delays and cancellations.

Customers with Completed Reservations

Trouble with Reservations or Purchases

Reservation and Information Center

Accepting inquiries regarding procedures with reservations, changes, cancellations, and refunds, as well as fares, receipts, boarding certificates.

International numbers
Tokyo: +81-3-6741-1122
Sapporo: +81-11-707-1122

(Business hours: 8:00 a.m.-8:00 p.m.)
Note:
  • Changes may occur to business hours in accordance with the spread of COVID-19.
  • The toll-free number has been discontinued as of Jun 30, 2021.