Reservation Changes and Refunds

Information on changes to reservations, refund procedures,
as well as support and procedures in times of delays and cancellations.

About reservation changes and refunds

About reservation changes and refunds

Find out what the procedure and confirmation items are for changing or canceling a reservation upon the customer's request.

About support with delays and cancellations

About support with delays and cancellations

Learn about the procedures we have in place for accommodating a customer's preferences when a reserved flight is disrupted due to a delay or cancellation.

Dealing with forgotten or lost airplane tickets

Learn about the procedures we have for dealing with forgotten or lost airplane tickets.

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