Support with Delays and Cancellations

Learn about the procedures we have in place for cases when a reserved flight is disrupted by such occurrences.

How to check on applicable flights

If a flight expected to be delayed, canceled, or forced to temporarily land at another airport is included in your reservation details, a "Switch" button will appear on the Reservation Details screen. If this button appears, you can make reservation changes and get refunds without paying fees or differences (procedures may be unavailable on the website with some fares).

Reservation Confirmation

How bad weather is handled

In accordance with the customer's preference, refunds without fees and change to AIRDO flights are available.

Flight Delays and Cancellations Due to Bad Weather or Other Factors Beyond Human Control

Flight Changing to a Conditional Route Due to Bad Weather or Similar Conditions

How breakdowns in equipment are handled

In accordance with the customer's preference, refunds without fees and change to AIRDO flights are available. Also, if change to an AIRDO flight is not available, you can find out how to change to another company's flight.

Flight Delays and Cancellations Due to Breakdowns in Equipment, etc. Caused by Our Company

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