Flight Delays and Cancellations Due to Breakdowns in Equipment, etc. Caused by Our Company
We apologize for any inconvenience we have caused. We can accommodate you in the following ways, according to your preferences. There will be no fees or fare adjustment charges.
If you hope to change your itinerary, please make an arrangement on the reservation change reception period which is within 10 days from the departure date of reservation.
We will accept changes within 30 days from the scheduled departure date.
In case of refund, please proceed within 30 days starting from the day following the expiration date of the ticket validity period.
Customer preference:
Proceed to destination.
We will change your flight (change your reservation) to an AIRDO flight.
Learn MoreIf an AIRDO flight cannot be provided as an alternate due to lack of seat availability or similar, we will provide an alternate flight (change your reservation) with another airline.
Learn MoreLodging fees and transportation fees are covered within the extent determined by AIRDO.
Learn MoreCustomer preference:
Cancel trip.
We will provide a refund.
Learn MoreLodging fees and transportation fees are covered within the extent determined by AIRDO.
Learn More