Flight Delays and Cancellations Due to Breakdowns in Equipment, etc. Caused by Our Company

We apologize for any inconvenience we have caused. We can accommodate you in the following ways, according to your preferences. There will be no fees or fare adjustment charges.
If you hope to change your itinerary, please make an arrangement before departure time of reservation.
We will accept changes within 7 days（before and after） from the scheduled departure date.
In case of refund, please proceed within 30 days starting from the day following the expiration date of the ticket validity period.

Customer preference:

Proceed to destination.

We will change your flight (change your reservation) to an AIRDO flight.

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If an AIRDO flight cannot be provided as an alternate due to lack of seat availability or similar, we will provide an alternate flight (change your reservation) with another airline.

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Lodging fees and transportation fees are covered within the extent determined by AIRDO.

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Customer preference:

Cancel trip.

We will provide a refund.

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