Payment of Lodging and Transportation Fees

We apologize for any inconvenience we have caused. In the case of flight delays and cancellations due to airline circumstances such as breakdowns in equipment, the following reimbursement will be paid within the scope determined by AIRDO.

Note:
  • This section does not apply in the case of flights that are delayed, canceled, or turned back due to bad weather or other factors beyond human control.
Scope of eimbursement
Confirming your confirmation number and passenger number

Please use the URL below to apply within 30 days following the planned departure date.

Click here to apply.
(The link will take you to an external website.)

Note:
  • Customers who reside outside Japan are not eligible to apply using the website linked above.

Scope of eimbursement

Lodging fees and transportation fees Price of another airline company's airplane ticket
  • Lodging fees to be reimbursed when no alternate flight to the arrival airport is available that same day and an alternate flight on a subsequent day must be used.
  • Transportation fee to be reimbursed when there is no regularly scheduled mode of public transportation from the airport to your final destination due to a delay .
Note:
  • The maximum amount is JPY 15,000 (total) for lodging fees and　transportation fees.
  • Cost difference to AIRDO airplane ticket when another airline's ticket has been paid for by the customer due to delay or cancellation.
Note:
  • The maximum payment amount and settlement method will vary depending on the alternate transportation method and the type of ticket.

[Important]
Regarding ground transportation when arriving at night via the Tokyo (Haneda) - Sapporo (New Chitose) route
Some flights that arrive during the night are not scheduled with connections to railways and other ground transportation in mind. The customer is responsible for checking ground transportation options in advance. AIRDO will not cover transportation fees or lodging fees. Learn more.

  1. If you switch to scheduled public transportation, such as the Shinkansen or limited express train
    (cancellation of a reserved flight at the airport of departure)

The following tickets are not refundable.

Airplane ticket type Reimbursement method
Award ticket, AIRDO Biz, Package tour AIRDO will pay the full public transportation fee amount. Airplane tickets are not refundable, so you must carry out the adjustments within 30 days following the planned departure date of the reserved flight. The money will be transferred to the account you specify.
  1. If your alternate travel route combines airplane travel with another scheduled mode of public transportation
  1. If scheduled public transportation from the arrival airport to your destination is not available as a result of the flight change
  1. If lodging is required because the alternative flight takes place the next day or later

Confirming your "confirmation number" and "passenger number"

Customers flying on an AIRDO flight must select either "confirmation number" or "passenger number" on the application web page.

Notes:
  • The reimbursement application number is a number that is provided to passengers traveling under an ANA flight number.
  • Verification using a confirmation number might not be possible for some customers who check in at the airport counter.

◆Your confirmation number

  • e-Ticket receipt
Note:
  • If your ticket was issued by a convenience store or travel agency, it will be indicated on your receipt.

◆Your passenger number

Example: If your flight number is BN:100, enter "100" on the application web page.

  • Mobile boarding pass
  • Airport-issued boarding pass
  • Boarding pass issued by a website

Please use the URL below to apply within 30 days following the planned departure date.

Click here to apply.
(The link will take you to an external website.)

Note:
  • Customers who reside outside Japan are not eligible to apply using the website linked above.