We offer the support you desire for a safe and relaxing trip.
Passengers with Disabilities
Learn about services which passengers with disabilities or injuries may use, as well as cautionary points regarding use of airplanes.
Passengers with Children Under 3 Years of Age/Pregnant Passengers
Learn about services which passengers with babies and small children as well as pregnant passengers may use, as well as cautionary points regarding use of airplanes.
Contact AIRDO by Phone or Fax
Reservation and Information Fax Service for Customers Who Have Difficulty Hearing and Speaking
Taking reservations and inquiries by fax from customers who have difficulty hearing and speaking. Learn more.
The ANA Disability Desk
Taking inquiries regarding use of aircrafts from customers with illnesses, injuries, or disabilities.
Business hours: 9:00 a.m.-5:00 p.m.
Toll-free number: 0120-029-377 (Only available from within Japan.)
International number: +81-570-029-377
Fax: 0120-029-366 (Only available from within Japan.)