Special Assistance

We offer the support you desire for a safe and relaxing trip.

Passengers with Disabilities

Learn about services which passengers with disabilities or injuries may use, as well as cautionary points regarding use of airplanes.

Passengers with Children Under 3 Years of Age/Pregnant Passengers

Learn about services which passengers with babies and small children as well as pregnant passengers may use, as well as cautionary points regarding use of airplanes.

Elderly Passengers

Learn about services which elderly passengers can use for worry-free trips on airplanes.

Contact AIRDO by Phone or Fax

Reservation and Information Fax Service for Customers Who Have Difficulty Hearing and Speaking

Taking reservations and inquiries by fax from customers who have difficulty hearing and speaking. Learn more.

Fax: +81-11-707-2288

The ANA Disability Desk

Taking inquiries regarding use of aircrafts from customers with illnesses, injuries, or disabilities.

Business hours: 9:00 a.m.-5:00 p.m.
Toll-free number: 0120-029-377 (Only available from within Japan.)
International number: +81-570-029-377
Fax: 0120-029-366 (Only available from within Japan.)

Route to the counter at New Chitose airport
(Only available in Japanese)

Route to the counter at Hanedaairport

Route to the counter at Hanedaairport