Refunds Due to Flight Delays and Cancellations

A refund is made without cancellation or refund fees applied.

Please carry out the refund procedure within 30 days following the departure date of the reserved flight.

  • We will refund the entire amount without charging a fee (for the unused flight route only).
  • You need something to confirm that your flight was delayed or canceled (either the confirmation number, your credit card, or the e-Ticket receipt).
  • The place your refund is processed will differ according to where you purchased the airplane ticket.
Purchase locations Where to Apply for a Refund
Internet
(Must be within 10 days following the departure date of the reserved flight.)		 Reservation and Information Center Airport counter Travel agency
Internet ○ ○ ○ ×
Reservation and Information Center ○ ○ ○ ×
Airport counter × ○* ○ ×
Travel agency × × × ○

*If you paid by cash, we will provide the refund via bank transfer. However, the customer is responsible for the transfer processing fee in the case of a refund provided due to bad weather or other factors beyond human control.

Proceed to Refunds

Fares which allow reservation changes

  • If a flight's reservation is not canceled when there are flight delays or cancellations occurring (or having already occurred), refunds are possible until the end of the airplane ticket's period of validity and for +30 days afterward.
  • If a flight's reservation is canceled due to flight delays or cancellations occurring (or having already occurred), refunds are possible until the end of the airplane ticket's period of validity and for +30 days afterward.