Flight Delays and Cancellations Due to Bad Weather or Other Factors Beyond Human Control

We can accommodate you in the following ways, according to your preferences. There will be no fees or fare adjustment charges.
If you hope to change your itinerary, please make an arrangement on the reservation change reception period which is within 10 days from the departure date of reservation.
We will accept dates within 30 days from scheduled departure date and change to the same section (reserve change).
In case of refund, please proceed within 30 days starting from the day following the expiration date of the ticket validity period.

Customer preference:

Proceed to destination.

We will change your flight (change your reservation) to an AIRDO flight.
Notes:
  • Alternate flights (reservation changes) are limited to flights offered by AIRDO.
  • If a flight is put on hold due to a weather alert, we will provide an alternate flight (reservation change) in accordance with the customer's preference.

Customer preference:

Cancel trip.

We will provide a refund.
Note:
  • If a flight is put on hold due to a weather alert, we will provide a full refund in accordance with the customer's preference.

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