- Reservation changes
- Same-day reservations
- ANA Self Service Check-in Machines
|Conditions of use||
Applied to a person who is 12 years of age or older and has been granted a Physical disability Certificate,War Injury Certificate or Rehabilitation Certificate and Mental disability Certificate* and one caregiver.
If the validity period of the Certificate expires on the day of your flight, you will not be able to board
• Valid from the date specified by AIRDO
※From July 1,2018
Reservation waitlist available.
Reservations up to 4 days prior to the boarding date:
You must pay within 4 days, which include the day the reservation is made.
Reservations from 3 days prior up to the boarding date itself:
Payment must be made by 20 minutes prior to the scheduled departure time.
|Change||The reserved flight can be changed.
However, the name and flight route on the airplane ticket cannot be changed.
|Period of validity for flight tickets||
With a reservation: Valid up until the reserved flight
Without a reservation: Valid on the day issued* and the following 1 year period
*This is the date on which the credit card payment is made or the date on which the company confirms payment in cash.
※The effective period of the ticket issued by June 30, 2018 is 90 days from the issue date and the next day.
|Refunds||A refund must be requested during the airplane ticket's period of validity or within 30 days* starting the day after it expires. Click here for more on refund fees and cancellation fees.
*Applicable to tickets whose validity period expires on or after June 20, 2018, tickets will expire within 10 days before June 19, 2018.
|Boarding procedures||Boarding procedures must be carried out at the airport check-in counter.|
The ANA Disability Desk
0120-029-377 (Only available from within Japan.) Business hours: 9:00 a.m.-5:00 p.m.
International number: +81-570-029-377
Fax: 0120-029-366 (Only available from within Japan.)
|Online reservations and purchases||
Reservation and Information Center:
Fax service for customers with hearing or verbal disabilities*:
*Please send us a fax that provides your name, age, telephone number, fax number, desired boarding date and time, and desired flight.
- Passenger Facility Charges are added to flights purchased using complimentary shareholder's tickets.