- Reservation changes
- Same-day reservations
|Conditions of use||
Applied to a person who is 12 years of age or older and has been granted a Physical disability Certificate,War Injury Certificate or Rehabilitation Certificate and Mental disability Certificate* and one caregiver.
• Valid from the date specified by AIRDO
Reservation waitlist available.
|Payment deadline||You must pay within 4 days, which include the day of your reservation.
However, if you make your reservation 3 days prior to boarding or later, payment must be made by 20 minutes prior to the scheduled departure time.
|Change||The reserved flight can be changed.
However, the name and flight route on the airplane ticket cannot be changed.
|Period of validity for flight tickets||
With a reservation: Valid up until the reserved flight
Without a reservation: Valid on the day issued* and the following 1 year period
*This is the date on which the credit card payment is made or the date on which the company confirms payment in cash.
|Refunds||A refund must be requested during the airplane ticket's period of validity or within 30 days starting the day after it expires. Click here for more on refund fees and cancellation fees.|
|Boarding procedures||Boarding procedures must be carried out at the airport check-in counter.
If a ticket using the Disability Discount Fare was purchased at an AIRDO airport counter or at a specified travel agency, the boarding procedure can be completed using a self service check-in machine.
However, if special assistance is needed, the boarding procedure is to be done at the AIRDO airport counter. Also, the submission of the appropriate certificate (original copy) may be required again.
The ANA Disability Desk
0120-029-377 (Only available from within Japan.) Business hours: 9:00 a.m.-5:00 p.m.
International number: +81-570-029-377
Fax: 0120-029-366 (Only available from within Japan.)
|Online reservations and purchases||
Reservation and Information Center:
Fax service for customers with hearing or verbal disabilities*:
*Please send us a fax that provides your name, age, telephone number, fax number, desired boarding date and time, and desired flight.
- A passenger Facility Charge will be added at some airports.