Procedures at the Airport

SKiP Service will no longer be available after March 31, 2023.

You must use online check-infor flights scheduled for April 1, 2023 or later.

Learn about the process of the airport boarding procedure if it is necessary on the day of boarding.

Click here for information about online check-in.

Primary examples of situation not requiring the boarding procedure at the airport

  • For passengers who have completed online check-in

Click here for information about online check-in.

Primary examples of situations requiring the boarding procedure at the airport

  • If you have not completed your reservation, payment, or seat selection
  • If procedures done by staff such as confirmation of identification are necessary

Click here for details on means of identification

STEP 1Before Going to the Airport

Have the items necessary for the boarding procedure ready.

One of the items below is required (if the purchase has been completed)

The card must be presented by the person named on the card.

Confirmation number and reservation number

e-Ticket receipt

If a fare requiring the submission of identification which can be used to verify things like the passenger's age is being used, have that means of identification ready in addition to one of the items above.

Click here for details on means of identification

STEP 2Boarding Procedure

There are 2 types of boarding methods.

Self service check-in machine

Self service check-in machine

Note:
  • Self service check-in machines will be phased out after Apr 2023.

All ANA self service check-in machines within airports can be used.

Learn How to Use Them Here

Airport Counter

Visit the AIRDO counter at the airport.

Route to the counter at New Chitose airport
(Only available in Japanese)

Route to the counter at Haneda airport

Complete the procedure at the boarding procedure counter in the following instances.

  • Confirmation by staff of things like identification is required for the fare
  • Special assistance such as wheelchair use or AIRDO Kids is needed when boarding
  • A difference in the price of the fare from the time of payment and the time of boarding has occurred
  • You have forgotten an item necessary to the boarding procedure
Note:
  • Confirmation of official documentation to verify the passenger's identity is required. (passport, Alien registration card,etc.)

STEP3 Checking in Baggage

Passengers with baggage to check in should check it in prior to departure using the automated baggage check-in machine or the baggage counter.

Passengers with baggage

Automated Baggage Checking Machine

Baggage Counter

If you have baggage to check in, please check it with the "Automated Baggage Checking Machine" or the "Baggage Counter" before departure.

Click here for more baggage infomation

Passengers with no baggage


Proceed directly to the security inspection area.


STEP4 departure security inspection area

If you are using a smartphone, please take a screenshot of the boarding pass with the 2D barcode, and use this for the boarding process.

STEP5 boarding gate

Pass through the boarding gate at least 10 min before your departure time.

Note:
  • Departure time is the time that the airplane begins to move.

Please see here for information regarding boarding order.

Bon Voyage!