Procedures at the Airport

Learn about the process of the airport boarding procedure if it is necessary on the day of boarding.

News:

Click here for details on the issuance of Security Certificates and Boarding Information slips.

Learn about the SKiP Service here.

Examples of When the Boarding Procedure is Necessary

  • If you have not completed your reservation, payment, or seat selection
  • If you do not have a 2D Barcode
  • If procedures done by staff such as confirmation of identification are necessary

STEP 1Before Going to the Airport

Have the items necessary for the boarding procedure ready.

One of the items below is required (if the purchase has been completed)

The card must be presented by the person named on the card.

Confirmation number and reservation number

e-Ticket receipt

If a fare requiring the submission of identification which can be used to verify things like the passenger's age is being used, have that means of identification ready in addition to one of the items above.

STEP 2After Arriving at the Airport

Complete the boarding procedure.

Complete the boarding procedure and the ticket purchase,check-in the baggage
at least 20 minutes ahead of time

Self service check-in machine

e-Ticket receipt

Learn How to Use Them Here

All ANA self service check-in machines within airports can be used.

Check-in counter

Complete procedures at the counter in the following instances.

  • You are using a award ticket, AIRDO Skymate (Youth Special), or Senior 65 Special
  • In addition to use of 1 of the fares above, confirmation by staff of things like identification is required for the fare
  • Special assistance such as wheelchair use or AIRDO Kids is needed when boarding
  • A difference in the price of the fare from the time of payment and the time of boarding has occurred
  • You have forgotten an item necessary to the boarding procedure
Note:
  • Confirmation of official documentation to verify the passenger's identity is required. (Driver's license, passport, health insurance certificate, etc.)

Automated Baggage Checking Machine

Baggage Counter

Click here for more baggage infomation

Go to the departure security inspection area
at least 15 minutes before the departure time

Hold your boarding pass's 2D Barcode over the reader in the security inspection area. A Security Certificate will be printed. Please keep a copy somewhere safe until arriving at the destination.

Go to the boarding gate
at least 10 minutes before the departure time

The 2D Barcode that you held over the reader in the security inspection area is required for the reader at the boarding gate as well. A Boarding Information slip will be printed.

Bon Voyage!

Note:
  • SKiP Service is a registered trademark of ANA.
  • The content described is current as of December 1, 2017.