My PageSpecial Assistance
We offer the support you desire for a safe and relaxing trip.
Contact AIRDO by Phone or Fax
Reservation and Information Fax Service for Customers Who Have Difficulty Hearing and Speaking
Taking reservations and inquiries by fax from customers who have difficulty hearing and speaking. Learn more.
Fax: +81-11-707-2288
The ANA Disability Desk
Taking inquiries regarding use of aircrafts from customers with illnesses, injuries, or disabilities.
Business hours: 9:00 a.m.-5:00 p.m.
Toll-free number: 0120-029-377 (Only available from within Japan.)
International number: +81-570-029-377
Fax: 0120-029-366 (Only available from within Japan.)
Special Assistance Counter
Special assistance is available for customers with medical requirements or disabilities at a dedicated service counter.
Please feel free to let us know if you require any assistance.
We also have low counters that are just the right height for passengers using wheelchairs and those wishing to complete procedures while seated.
