My PageTo passengers who travel while Golden Week Holiday
（from 28th April to 6th May）
During the Golden Week Holiday（from 28th April to 6th May）the roads around the airport, parking lots, check-in counters, security check are very busy and there is a possibility that the delay of departure flights will be affected. We will show you the tips on how to smoothly process at the airport and the points you want to cooperate on the airplane on this page.
1.Before travel
In order to board a plane smoothly, it is important to prepare before going to the airport. Please confirm the following items carefully so as not to be troubled after arriving at the airport. Please head to the airport as soon as possible.
Are you ready to use "SKiP Service"?
Please complete "reservation" "purchase" "seat designation" and download "2D Barcode" from the website. Then you will not need to check in at the airport.
Take a screenshot of the 2D Barcode
On the day of boarding, you will touch the 2D Barcode at two places, the security check and the boarding gate. Be sure to take a screenshot when downloading the 2D Barcode from the AIRDO homepage to the smartphone. If you are using iPhone, you can save 2D Barcode in Wallet (Passbook).
Do not forget what you need for check-in.
Customers not using "SKiP Service" must check in at the airport. Please prepare either "confirmation number" "credit card used for payment (please bring name holder)" "e-ticket itinerary receipt" "2D Barcode".
Dangerous goods prohibited by law may be included in your baggage for safety reasons. In the worst case, we may ask you to destroy it at the airport unavoidably. Please check the contents of your baggage in advance.
Typical examples of dangerous goods
（Only available in Japanese）
Head to the airport as soon as possible
It will be good to arrive at the airport about two hours to three hours before the flight departure time.Because the road around the airport and the parking lot are very crowded, it is recommended to use public transportation.
2.At the airport
The flow of boarding after you arrive at the airport
Check-in
Not required who using SKiP service
Baggage
special baggage:
About 1 hour before
Security Check
Limit:
15 minutes before. As for Haneda Airport, you should pass through the security inspection area at least 20 minutes before the departure time. ( for flights from December 1, 2018 )
Borading Gate
Limit:
10 minutes before
At the crowded airport, in the worst case, there is no time to choose a souvenir or enjoy a meal. In order to enjoy the time before departure without regret, please follow the flow chart below to check the order of procedures necessary for you and the estimated deadline time.
Do you use "SKiP Service"？
（You complete reservation, purchase, seat assignment, download 2D Barcode）
Please check-in first
ANA automatic check-in machines
Check-in counter
Passengers who do not use skip services must check in. If you do not check in, you can not board a boarding even if you make a reservation. Reception place is ANA Self Service Check-in Machines or check-in counter.
- ■Speed-up tips
- Let's use ANA Self Service Check-in Machines by all means. You can check in by yourself. Passengers aboard AIRDO can also use all ANA automatic check-in machines at ANA counters.
- ■Counters with agents will be crowded
- Passengers using fares that can not be checked in ANA Self Service Check-in Machines , using wheelchairs, requesting baby stroll rental, please come to the check-in counter where the agents are located. Because there are times when it is crowded, please come as soon as possible.
How many pieces of baggage do you have？
Please check-in the baggageabout40minutes beforeyour departure time
- ■Speed-up tips
- Let's use ANA Automated Baggage Checking Machine by all means. It is located at ANA No.3 Counter at New Chitose Airport and ANA No. 5 Counter at Haneda Airport. Passengers on board AIRDO can also use it.
- ■Counters with agents will be crowded
- Check your baggage containing pets, strollers, big baggage, and fragile items in the ANA Baggage Counter with the agent. Counter will be very crowded, so please come one hour before departure time. Please note that baggage will not be checked in at the AIRDO counter (excluding Obihiro Airport).
- ■Does your luggage contain dangerous goods？
- Please check beforehand whether dangerous goods that can not be stored in cargo holds are included, such as ICOS, lithium ion battery, lighter, spray can.
Please pass the security check at about 30 minutes before departure
（The final deadline:15 minutes before）※As for Haneda Airport, you should pass through the security inspection area at least 20 minutes before the departure time. ( for flights from December 1, 2018 )
- Passengers using "SKiP Service"
(Please set the screen of the smartphone to bright and fix the direction) -
e-ticket itinerary receipt
(screenshot)
e-ticket itinerary receipt
(Printed)
AIRDO ONLINE Service
WalletPassbook
- Passengers checked-in at the airport
-
Boarding pass issued by ANA Self Service Check-in Machine or check-in counter
- ■Required for security check
- If you use "SKiP Service", you need "2D Barcode" you got in advance. If you check in at the airport, you will need a "boarding pass" issued by ANA Self Service Check-in Machine or check-in counter with agents. Please touch them one by one to the security inspection equipment, and collect the security certificate one by one.Be sure to take a screenshot when downloading the 2D Barcode from the AIRDO homepage to the smartphone. If you are using iPhone, you can save 2D Barcode in Wallet (Passbook).
- ■Crowded just before departure
- If security check is busy it takes time to pass from 30 minutes to 1 hour. The final deadline for passing the safety inspection is 15 minutes before departure time. If you do not go through the security check by this time, even if you are in line, you can not board the flight you booked.As for Haneda Airport, you should pass through the security inspection area at least 20 minutes before the departure time. ( for flights from December 1, 2018 )
- ■Ticket exchanges between traveling companions are prohibited
- Be sure to use your own ticket. Please do not exchange tickets absolutely as it is only possible for the holder to use the air ticket.
Please come to the boarding gate20 minutes before departure time
（The final deadline:10 minutes before）
- ■Required for security check
- Please prepare the 2D Barcode or boarding pass used for security inspection again. If you use the 2D Barcode displayed on the smartphone, you can not re-download the 2D Barcode from the AIRDO website after passing the security inspection, please save it as a screenshot before boarding.
- ■For smooth boarding
- In order to avoid crowding inside the cabin at the time of boarding, we may arrange to board boarding in several times according to the seat number. Please check your seat number in advance and boarding according to staff's announcement.
- ■Ticket exchanges between traveling companions are prohibited
- Be sure to use your own ticket. Please do not exchange tickets absolutely as it is only possible for the holder to use the air ticket.
Departure time is the time the airplane starts to move
It is not time to come to the boarding gate
3.In the cabin
Thank you for boarding. For scheduled departure, please cooperate with the following points. If you need help, please feel free to ask the cabin attendant.
Only one piece of baggage you can bring in the aircraft
Baggage that can be brought in the cabin is only one item with weight of less than 10 kg within 115 cm (55 cm × 40 cm × 25 cm) of the sum of three sides, except personal belongings such as handbags.
Please keep baggage under the seat in front of you
Storage on the seat is limited in space. You can keep baggage under the seat in front of you.
Please sit down as soon as possible
The airplane leaves after all the passengers sit in their seat. Please be seated as soon as possible after boarding and fasten your seat belts.
After arrival, the plane on which you board will flight again to the next destination. In order to prevent the delay of the next flight, please cooperate in the following points during your flight.
Please do not flush toilet except toilet paper
If you accidentally flush paper cups, lids, children's diapers, tissues, etc. into the toilet, the toilet breaks down. As a result, it takes time to maintain and may delay or cancel the next flight
Please do not bring back the equipment in the cabin.
There are equipment necessary for safety, such as a life jacket and a safety bookmark. We can not fly unless we have all of them. However, you can take home the in-flight magazine "rapora" freely.
Please use the disposal bags
If you feel sick, please use the disposal bags. If the seat becomes dirty, cleaning and replacing the seat cover are necessary, which may lead to delay of the next flight. Also please put garbage in the disposal bags (please do not put it directly in the seat pocket). If your seat gets dirty, please do not hesitate to inform the cabin attendant.
Do not put anything containing moisture such as seafood (including frozen) into storage on the seat
Severe cleaning and replacement of the seat cover may occur due to dissolved moisture or dropped water droplets / smells, which may cause delay of the next flight. Also, PET bottles etc will also leak inside because of atmospheric pressure so please put it under your front seat.
4.Special Assistance
For details, please check the following pages.
We are looking forward to flight with you.
- SKiP Service is a registered trademark of ANA.
- iPhone, Passbook, and Wallet are registered trademarks of Apple Inc. in the United States and other countries.
- The iPhone Wallet (formerly Passbook) is an application for ticket and point card management that combines the functionality of various tickets and cards in one place.
Apr 20, 2018
AIRDO Co., Ltd.
