To passengers who travel while New Year holidays

During the New Year holidays the roads around the airport, parking lots, check-in counters, security checks will be very busy. And there is a possibility that the delay of flight departure might happen. We will show you the tips on how to check in smoothly at the airport and the points we want you to cooperate on the airplane.

1.Before travel

In order to board a plane smoothly, it is important to prepare before going to the airport. Please confirm the following items carefully so as not to be troubled after arriving at the airport. Please head to the airport as early as possible.

Are you ready to use "SKiP Service"?

Please complete all of "reservation", "purchase" ,"seat designation" and download "2D barcode" from the website. Then you will not need to check in at the airport.

※"SKiP Service" may not be available in some cases

What's "SKiP Service"?

Get 2D Barcode

Be sure to take a screenshot of the 2D Barcode and save it. (If you use an iPhone you can save it into the "Wallet") After checking in your baggage or passing the security gate, you cannot download and display the 2D Barcode any more.

Do not forget what you need for check-in.

Customers not using "SKiP Service" must check in at the airport. Please prepare either "confirmation number" "credit card used for payment (please bring name holder)" "e-ticket itinerary receipt" "2D Barcode".

Don't you have any dangerous items in your baggage?

There are especially increasing number of iQOSes and mobile batteries found in your checked baggage. Please carefully confirm in advance that your baggage doesn't contain dangerous items which are prohibited by law to carry onto the cabin or store in the cargo for safety reason.

Typical examples of dangerous goods
(Only available in Japanese)

Head to the airport as soon as possible

You wil feel easy if you arrive at the airport 2 or 3 hours before the departure time of your flight. Because the road around the airport and the parking lot are very crowded, it is recommended to use public transportation.

Access

In winter, there are often the cases in Hokkaido that irregular operations such as major delays may occur unavoidably due to snow or other reasons. We would suggest you make your travel plan with enough time allowance before and after your flight.

2.At the airport

This is the flow of for boarding after you arrive at the airport

Check-in

Not required who using SKiP service

About 1 hour before

Baggage

Closing time of the security check is 20 minutes before flight departure time.

About 30 minutes before

Security Check

Closing time of the security check is 20 minutes before flight departure time.
(Other than Haneda airport it's 15 minutes.)

About 20 minutes before

Borading Gate

Limit:
10 minutes before

In the worst case, there is no time to choose a souvenir or enjoy a meal at the crowded airport. In order to enjoy the time in confort before departure, please follow the flow chart below to check the order of necessary procedures and the targeted deadline time.

"30 minutes before!" campaign
It's a chance! If you pass the security gate 30 minutes before your flight's departure time, you may get a gift equivalent to 10 thousand yen.

Checked Baggage

At Haneda airport and New Chitose airport, AIRDO passengers can check-in your baggage by ANA BAGGAGE DROP(automated baggage checking machines) You can no longer check-in your baggage if the departure time is coming in less than 20 minutes. Please be sure to receive your baggage claim tag.

Checked Baggage

Please check-in such baggage as pet animals, baby strollers, large sized baggage like electric wheel chairs and fragile items like musical instruments, at ANA baggage counter where staff are assigned. Please kindly check them in 1 hour before your flight's departure time, as it may take so much time to accept such baggage.

Instruments

Pets

At Tokachi Obihiro airport, baggage check-in place is AIRDO counter.

Security gate

If you use the Skip service and have no check-in baggage, you don't have to come to the counter. In this case, please pass the security gate by using the 2D Barcode you prepared. You may wait about from 30 minutes to 1 hour if there are so many passengers. You can no longer pass the security gate if the departure time is coming in less than 20 minutes.(Other than Haneda, closing time is 15 minutes before departure time)

SKiP Service

Be sure to use your own ticket or 2D Barcode. Please never exchange tickets among your group absolutely! If you hope to change seats, please inform counter staff.

"30 minutes before!" campaign

It's a chance! If you pass the security gate 30 minutes before your flight's departure time, you may get a gift equivalent to 10 thousand yen.

Boarding gate

Children only passengers, passengers using wheel chair and other passengers who need assistance will be guided into the cabin first by priority boarding. Please wait around the boarding gate. (There may be the cases that we cannot conduct priority boarding depending on the operational situations)

For smooth boarding, we will announce boarding in the order of boarding group number. The boarding group number is printed on your boarding ticket and security certificate. Please follow the guidance of gate staff and cooperate for smooth boarding.

Departure time is the time the aircraft starts to move. For on time operation, we will close the boarding procedure about 10 minutes before departure time and close the door of the aircraft. Especially when it is snowing, please come and board as early as possible, because we have procedures to clear the snow off the aircraft.

3.In the cabin

Thank you for boarding. For scheduled departure, please cooperate with the following points. If you need help, please feel free to ask the cabin attendant.

Only one piece of baggage you can bring into the aircraft

Baggage that can be brought into the cabin is only one item with weight of less than 10 kg within 115 cm (55 cm × 40 cm × 25 cm) of the sum of three sides, except personal belongings such as handbags.

Carry-on Baggage

You can keep your baggage under the seat in front of you

The space of overhead storage is limmited. You can also keep your baggage under the seat in front of you.

Please sit down as soon as possible

The airplane leaves after all the passengers sit in their seat. Please be seated as soon as possible after boarding and fasten your seat belts.

After arrival, the plane on which you have boarded will fly again to the next destination. In order to prevent the delay of the next flight, please cooperate in the following points during your flight.

Please do not flush toilet except with equipped toilet paper

If you accidentally flush paper cups, lids, children's diapers, tissues, etc. into the toilet, the toilet will breaks down. As a result, it may takes much time to repair it may cause the delay or the cancellation of the next flight.

Please do not take out the equipment in the cabin.

There are equipments necessary for the safety, such as a life jacket and a safety instruction card. We can not fly unless we have all of them. However, you can take home the in-flight magazine "rapora" freely.

Please use the disposal bags

If you feel sick, please use the disposal bags. If the seat becomes dirty, cleaning and replacing the seat cover are necessary, which may lead to the delay of the next flight. Also please put garbage in the disposal bags (please do not put it directly in the seat pocket). If your seat gets dirty, please do not hesitate to inform the cabin attendant.

Do not put anything containing moisture such as seafood (including frozen) into the overhead storage

Extensive cleaning and replacement of the seat cover may occur due to dissolved moisture or , dropped water droplets / or smells, which may cause the delay of the next flight. Also, PET bottles etc will also leak inside liquid because of atmospheric pressure changes. So, please put it under the seat in front of you.

4.Special Assistance

For details, please check the following pages.

We are looking forward to flight with you.

  • SKiP Service is a registered trademark of ANA.
  • iPhone, Passbook, and Wallet are registered trademarks of Apple Inc. in the United States and other countries.
  • The iPhone Wallet (formerly Passbook) is an application for ticket and point card management that combines the functionality of various tickets and cards in one place.

Dec 21, 2018

AIRDO Co., Ltd.

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