Here are the instructions for customers to request and obtain refunds.

About Refunds

If you wish to receive a refund, you must carry out the procedure from your My Page by the day prior to the departure date of the reserved flight.
A refund is possible only if the award ticket hasn't been used. A refund fee (200 points) will be deducted, and the remaining points will be returned.

Procedure for Changing Reservations for award ticket


Important Notes Regarding Refunds

  • If you do not cancel your reserved flight in advance, the award ticket will become invalid and you will be unable to get the points refunded.
  • The refund fee of 200 points will be deducted from your valid points at the time of the refund.
  • It may take several days for the points to be refunded. Please be aware of this in advance.