Flight Delays and Cancellations

This page provides information on what to do if a flight delays or a cancellation has occurred (or is going to occur) due to bad weather, aircraft breakdowns, etc.

Bad Weather and Similar Circumstances Circumstances caused by typhoons, snow, and other bad weather or earthquakes, flooding, and other unavoidable events
Airline Circumstances Circumstances caused by aircraft breakdown, system malfunction, and similar problems, as determined by AIRDO

Alternate Flights

  • If you wish to change your reservation, we will help you switch to an alternate flight.
  • Please reserve an alternate flight by contacting the Reservation and Information Center, the My AIRDO desk, or an AIRDO airport counter.
  • The alternate flight must be a flight within 30 days starting the day after the reserved flight date (or the expiry date of the award ticket if the ticket's period of validity is longer).
  • You will not be charged or refunded the point difference for the alternate flight.
Bad Weather and Similar Circumstances Switch to an alternate flight with AIRDO.
Airline Circumstances Switch to an alternate flight with AIRDO or with another airline specified by AIRDO.

Refunds

  • If you wish to receive a refund, please contact the Reservation and Information Center, the My AIRDO desk, or an AIRDO airport counter to carry out the refund procedure.
  • Refunds can be requested up to 30 days* starting the day after the expiry date of the award ticket (or 30 days starting the day after the reserved flight date if the reserved flight is not canceled).
    *Applicable to tickets whose validity period expires on or after June 20, 2018, tickets will expire within 10 days before June 19, 2018.
  • You will not be charged the refund fee (200 points).
  • The period of validity for the returned points is as follows.
  • Be aware that it may take several days for the points to be returned.
Bad Weather and Similar Circumstances 2 years starting the day after the reserved flight date
Airline Circumstances 2 years starting the day after the reserved flight date