Shareholder Incentives

AIRDO issues complimentary shareholder's tickets to everyone who owns shares in the company as shown in the table below.

Standard Issuance Date

Shareholders as of March 31 of each year (Complimentary shareholder's tickets are sent out in late September.)

Number of Tickets Issued

Issued once a year; the number of tickets issued is as shown in the table below.

Number of shares owned Number of tickets distributed
1-3 shares 1 ticket
4-6 shares 2 tickets
7-9 shares 3 tickets
10-199 shares 4 tickets at 10 shares Plus 2 tickets for every additional 10 shares
200-1999 shares 42 tickets at 200 shares Plus 2 tickets for every additional 50 shares
2000-4999 shares 113 tickets at 2,000 shares Plus 1 ticket for every additional 50 shares
5000-9999 shares 173 tickets at 5,000 shares Plus 1 ticket for every additional 100 shares
10,000 or more shares 223 tickets at 10,000 shares Plus 1 ticket for every additional 500 shares

Period of Validity

Complimentary shareholder's tickets are valid for one year, from October 1 to September 30 the following year.

Note:
  • A flight ticket acquired during the period of validity may be used to board a flight at any time during the flight ticket's period of validity.

Valid Users

Complimentary shareholder's tickets may be used by anyone, shareholders and non-shareholders alike.

Usage Route

All flight routes offered by AIRDO

Applicable Conditions

Conditions Discounts for passengers with "Shareholder's Benefit Number Card"
One benefit number is valid for one sector of shareholder's benefit number 25% discount for one parson.
Two benefit number is valid for one sector of shareholder's benefit number 50% discount for one parson.
  • When selecting "Shareholder's benefit Discount" for passenger aged 3 to 11 years old, "Shareholder's benefit Discount(Child)" will be applied automatically if the relevant conditions are met.
  • Cannot be used in conjunction with other discount fares.
Reservation period Valid from the date specified by AIRDO to the actual day of departure.
Reservations Available at AIRDO website*, AIRDO Reservation and Information Center, AIRDO airport counter or travel agencies.
*Reservation which were made via the AIRDO website cannot be purchased at travel agencies.
Purchasing period You must pay within 4 days, which include the day of your reservation. However, if you make your reservation 3 days prior to boarding or later, payment must be made by 20 minutes prior to the scheduled departure time.
Purchasing Available at AIRDO website, AIRDO Reservation and Information Center, AIRDO airport counter or travel agencies*.
*Reservation which were made via the AIRDO website cannot be purchased at travel agencies.
Registration of Benefit Number At the time or after you purchase, please register both "Shareholder's benefit number" and "password".
At the time of you purchase at AIRDO airport counter or travel agents inform "Shareholder's benefit number" and "password".
  • "Shareholder's Benefit Number Card" will not be collected.
  • Please keep "Shareholder's Benefit Number Card" until your travel ends.
Validity Period Reserved tickets : Valid only for the concerned flight.
Non reserved tickets : Valid either, within the validity period that is printed on "Shareholder's Benefit Number Card" or 1 year (up and including the same date as that of ticket issue one year later) from their date of issue (date of purchase).*For tickets purchased by credit card or cash, the date of purchase is the date on which payment is actually received.
Changes Reservation changes for the same sector within the validity period of Shareholder's Benefit Number are permitted before the departure date. However, the name of the passenger, the segment, and the airline to be used cannot be changed.
If making a change outside of the validity period of Shareholder's benefit number, you must either present another Shareholder's benefit number that is valid for the new departure date.
Refunds Refunds can be applied for up until 30 days after the flight ticket's expiration※.
Refund charge 430yen and cancellation charge will be applied.
Refund procedures can be conducted via AIRDO website, AIRDO Reservation and Information Center, AIRDO
airport counter or travel agencies.
For refunds after the registration of Shareholder's benefit number becomes available again if it is still within the validity period of the number.

[Search refunded Shareholder's Benefit Number]

  • You will need the verification code associated with the refunded flight ticket (your confirmation number or the number of the credit card you used to purchase the flight ticket).
Boarding procedures Check-in at ANA self-service check-in machines or AIRDO airport counter.
Online reservations and purchases Available
Remarks
  • If the fare amount for the airplane ticket you purchased differs from the fare amount at the time of boarding, the difference will be charged or refunded.
  • In order to use a Shareholder's Benefit Discount, you must register the Shareholder's Benefit Number before completing boarding procedures.
  • "Shareholder's Benefit Number Card" cannot be reissued.
  • "Shareholder's Benefit Number Card" is not for sale.
Note:
Conditions of use Complimentary shareholder's tickets can be used as follows:
  • Use of one ticket confers a 25% discount on a one-way flight for one customer on one route on the boarding date.
  • Use of two tickets confers a 50% discount on a one-way flight for one customer on one route on the boarding date.
Notes:
  • In the case of passengers aged 3 to 11, the discount is applied to the child fare.
  • This discount cannot be combined with other discounts.
Reservations Valid from the date specified by AIRDO
※From July 1,2018
To make a reservation, please contact the Reservation and Information Center, or visit an AIRDO airport counter or travel agency.
Payment deadline

20 minutes prior to the scheduled departure of the reserved flight

Note:
  • When making the reservation, you must indicate that you are using a complimentary shareholder's ticket.
Purchasing Tickets can be purchased at an AIRDO airport counter or travel agency.
Your complimentary shareholder's ticket will be taken when you purchase your flight ticket.
Change The flight you have reserved can be changed.
However, the passenger's name and route indicated on the flight ticket cannot be changed.
Period of validity for flight tickets With a reservation: Valid up until the reserved flight
Without a reservation: Valid on the day issued* and the following 1 year period
* This is the date on which the credit card payment is made or the date on which the company confirms payment in cash.
※The effective period of the ticket issued by June 30, 2018 is 90 days from the issue date and the next day.
Refunds
  • Flight tickets can be refunded within the flight ticket's period of validity and for up to 30 days* afterward, starting on the day after the ticket expires.
    *Applicable to tickets whose validity period expires on or after June 20, 2018, tickets will expire within 10 days before June 19, 2018.
  • There is a refund processing fee of JPY 430 per route plus a fixed cancellation fee.
  • Refunds can be processed by AIRDO ticket counters or by the travel agency where the flight ticket was purchased.
  • If you are getting a refund within the period of validity of the complimentary shareholder's ticket, you will be issued a "Complimentary Shareholder's Ticket Proof of Non-Usage". During the period of validity, you may provide that "Complimentary Shareholder's Ticket Proof of Non-Usage" to receive the discount again.
Boarding procedures Boarding procedures are carried out at the airport counter.
Online reservations

Make a reservation for a one-way flight, and then contact the Reservation and Information Center.

Note:
  • Flight tickets cannot be purchased online.
Remarks
  • Complimentary shareholder's tickets cannot be used in combination with other discounts.
  • Complimentary shareholder's tickets cannot be used past their period of validity.
  • Complimentary shareholder's tickets cannot be reissued.
  • Complimentary shareholder's tickets cannot be bought or sold.

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