How to use Shareholder's Benefit

Information on how to use discount fares for shareholders

STEP1Reservation

  • It is possible to reserve starting from the date specified by AIRDO to the actual day of departure.
  • It is possible to reserve at AIRDO website*, AIRDO Reservation and Information Center, AIRDO airport counter and travel agencies.
  • You must pay within 4 days, which include the day of your reservation. However, if you make your reservation 3 days prior to boarding or later, payment must be made 20 minutes prior to the scheduled departure time.

STEP2Purchasing

  • Please complete the purchase by purchasing period.
  • It is possible to purchase at AIRDO website, AIRDO Reservation and Information Center, AIRDO airport counter and travel agencies*.
    *Reservations which were made via the AIRDO website cannot be purchased at travel agencies.
  • You can purchase by credit card on AIRDO website.
  • You can purchase by credit card at AIRDO Reservation and Information Center.
  • You can purchase by credit card and cash at AIRDO airport counter. When paying with the credit card, credit card holder is required to purchase.
  • Purchase at travel agencies, the payment by travel agent depend on each store.
  • If purchasing ticket at AIRDO airport counter and travel agencies, you must register the "Shareholder's Benefit Number" and "Password" at same time of your purchase.

STEP3Register your Shareholder's Benefit Number and Password

  • Registration can be completed via the AIRDO website, The AIRDO Reservation and Information Center, at AIRDO airport counters*, or at travel agencies*. Please bring "Shareholder's Benefit Number Card" or tell "Shareholder's Benefit Number" and "Password".
    *If you purchase at AIRDO airport counters or travel agencies, at the time of your purchase, please inform both "Shareholder's Benefit Number" and "Password" that is indicated on the "Shareholder's Benefit Number Card".
    *After completing registration, please keep "Shareholder's Benefit Number Card" until your travel ends.

【Cellular phone】AIRDO Website
Shareholder's Benefit Number Registration Screen

【Cellular phone】AIRDO Website Shareholder's Benefit Number Registration Screen

【PC】AIRDO Website
Shareholder's Benefit Number Registration Screen

【PC】AIRDO Website Shareholder's Benefit Number Registration Screen

STEP4Boarding

  • SKiP Service will available.
    (The SKiP Service allows passengers who have completed their reservation, purchase, and seat reservation to skip the check-in counter and go to the security)
  • If you don't use SKiP Service, please have either your credit card or the confirmation number, and check-in either at ANA self service check-in machine or check-in counter at the airport.
  • When checking-in by a credit card, credit card holder is required to come to the airport counter.
  • In case the credit card holder cannot come to the airport, you need to present the confirmation number and the reservation number.
  • Receipts may be obtained at the airport on the date of departure.

Reservation Changes

Changes can be made during the validity period that is indicated on the "Shareholder's Benefit Number Card".
If making a change outside of the validity period of benefit number, you must present another benefit number that is valid for the new departure date.

Reservation Refunds

Refunds procedures at AIRDO website can be conducted via AIRDO website(purchased by credit card and convenience stores) or AIRDO reservation center(credit card).
If a refund is given after a Shareholder's Benefit Number had been registered, that number and corresponding password can be used again within the validity period that is indicated on the "Shareholder's Benefit Number Card".
Check for information on your Shareholder's Benefit Number now available for use due to refunds, from [Search refunded the Shareholder's Benefit Number] button. You will need the verification code associated with the refunded flight ticket (your confirmation number or the number of the credit card you used to purchase the flight ticket).