Confirming Reservations and Boarding Within the Scope of Normal Service

In general, contacting AIRDO regarding reservations and boarding confirmations should be done by the member or passenger himself/herself by phone.

Applicable to Contact details Inquiries Business hours Personal identification
My AIRDO website member service Personal information registered on My AIRDO

My AIRDO Desk
Tel: +81-3-6277-2830
(Navi Dial number: 0570-200-785)

9:00 a.m.-5:00 p.m.
Excluding Sundays, public holidays, and the New Year's holidays
  • Member name (full name)
  • Date of birth
  • Telephone number or address
Changes to a member's last name that is registered on My AIRDO Online form accessible through My Page for My AIRDO members -
  • Member name (full name)
  • Date of birth
  • Telephone number
  • Login ID
Boarding confirmation up to 6 months after the boarding date by My AIRDO members

My AIRDO Desk
Tel: +81-570-200-785
Tel: +81-3-6277-2830
(Navi Dial number: 0570-200-785)

9:30 a.m.-5:00 p.m.
Excluding Saturdays, Sundays, public holidays, and the New Year's holidays
  • Member name (full name)
  • Date of birth
  • Telephone number registered with My AIRDO account
  • Telephone number registered at time of reservation
  • Boarding date
  • Boarding flight number
Online form accessible through My Page for My AIRDO members -
  • Member name (full name)
  • Date of birth
  • Telephone number registered with My AIRDO account
  • Telephone number registered at time of reservation
  • Boarding date
  • Login ID
Boarding certificate issuance up to 6 months after the boarding date by My AIRDO members Accessible through My Page for My AIRDO members -
  • Login ID
  • Password
Web receipt data display up to 1 year after the purchase date
All passengers Reservation confirmation from the reservation date up to the day after boarding

Reservation and Information Center
Toll-free number: 0120-057-333 (Only available from within Japan.)

International numbers: +81-11-707-1122
+81-3-6741-1122

AIRDO airport counter

6:30 a.m. - 10:00 p.m.
Business Hours
  • Passenger name (full name)
  • Boarding date
  • Boarding flight number
  • Reservation number and confirmation number
Receipt issuance up to 1 year after the purchase date
Boarding confirmation and boarding certificate issuance up to 6 months after the boarding date