Confirming Reservations and Boarding Within the Scope of Normal Service

In general, contacting AIRDO regarding reservations and boarding confirmations should be done by the member or passenger himself/herself by phone.

Applicable to Contact details Inquiries Business hours Personal identification
My AIRDO website member service Personal information registered on My AIRDO

My AIRDO Desk
Tel: +81-3-6277-2830
(Navi Dial number: 0570-200-785)
(Only available in Japanese)

9:00 a.m.-5:00 p.m.
Excluding Sundays, public holidays, and the New Year's holidays
  • Member name (full name)
  • Date of birth
  • Telephone number or address
Changes to a member's last name that is registered on My AIRDO Online form accessible through My Page for My AIRDO members -
  • Member name (full name)
  • Date of birth
  • Telephone number
  • Login ID
Boarding confirmation up to 6 months after the boarding date by My AIRDO members

My AIRDO Desk
Tel: +81-570-200-785
Tel: +81-3-6277-2830
(Navi Dial number: 0570-200-785)
(Only available in Japanese)

9:30 a.m.-5:00 p.m.
Excluding Saturdays, Sundays, public holidays, and the New Year's holidays
  • Member name (full name)
  • Date of birth
  • Telephone number registered with My AIRDO account
  • Telephone number registered at time of reservation
  • Boarding date
  • Boarding flight number
Online form accessible through My Page for My AIRDO members -
  • Member name (full name)
  • Date of birth
  • Telephone number registered with My AIRDO account
  • Telephone number registered at time of reservation
  • Boarding date
  • Login ID
Boarding certificate issuance up to 6 months after the boarding date by My AIRDO members Accessible through My Page for My AIRDO members -
  • Login ID
  • Password
Web receipt data display up to 15 months after the purchase date
All passengers Reservation confirmation from the reservation date up to the day after boarding

Reservation and Information Center
Toll-free number: 0120-057-333 (Only available from within Japan.)

International numbers: +81-11-707-1122
+81-3-6741-1122

AIRDO airport counter

6:30 a.m. - 10:00 p.m.
Business Hours
  • Passenger name (full name)
  • Boarding date
  • Boarding flight number
  • Reservation number and confirmation number
Receipt issuance up to 15 months after the purchase date
Boarding confirmation and boarding certificate issuance up to 6 months after the boarding date