Special Measures Regarding Airplane Tickets
(Updated September 9)

In accordance with the declaration of a state of emergency and the application of priority measures to prevent the spread of disease, we are taking the following special measures.

Applicable airplane tickets (route, boarding date, and operation date/time)

Applicable route Applicable boarding date Applicable operation date/time
Tokyo (Haneda) departures/arrivals Mon, Aug 23, 2021 - Tue, Aug 31, 2021 Sat, July 31, 2021, 0:00 onward
Wed, Sep 1, 2021 - Sun, Sep 12, 2021 Wed, Aug 18, 2021, 0:00 onward
Mon, Sep 13, 2021 - Thu, Sep 30, 2021 Fri, Sep 10, 2021, 0:00 onward
Sendai - New Chitose departures/arrivals Mon, Aug 2, 2021 - Tue, Aug 31, 2021 Sat, July 31, 2021, 0:00 onward
Wed, Sep 1, 2021 - Sun, Sep 12, 2021 Wed, Aug 18, 2021, 0:00 onward
Mon, Sep 13, 2021 - Thu, Sep 30, 2021 Fri, Sep 10, 2021, 0:00 onward
Kobe - New Chitose departures/arrivals Mon, Aug 23, 2021 - Tue, Aug 31, 2021 Sat, July 31, 2021, 0:00 onward
Wed, Sep 1, 2021 - Sun, Sep 12, 2021 Wed, Aug 18, 2021, 0:00 onward
Mon, Sep 13, 2021 - Thu, Sep 30, 2021 Fri, Sep 10, 2021, 0:00 onward
Nagoya (Chubu) departures/arrivals Mon, Aug 2, 2021 - Tue, Aug 31, 2021 Sat, July 31, 2021, 0:00 onward
Wed, Sep 1, 2021 - Sun, Sep 12, 2021 Wed, Aug 18, 2021, 0:00 onward
Mon, Sep 13, 2021 - Thu, Sep 30, 2021 Fri, Sep 10, 2021, 0:00 onward

Handling of Airplane Tickets:
Refunds for reserved flights are available at no charge.
The procedure for changes and refunds can be carried out on the website.
Additionally, customers who purchased their tickets at a travel agency or other vendor should contact the vendor.
Passengers who have a scheduled departure during the applicable period can change their tickets within 10 days from departure date of the reserved flight, and refunds can be made within 30 days from departure date of the reserved flight.

Note:
・ Customers who have booked a codeshare flight with an ANA flight number should visit the ANA website (https://www.ana.co.jp/) to carry out the procedure for a transfer or refund.

Sep 9, 2021

AIRDO Co., Ltd.

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