Preventative Measures Regarding Novel Coronavirus Pneumonia

 Thank you for flying with AIRDO.
 In response to the Japanese government's basic policy on measures to prevent infections by the novel coronavirus, we are implementing the following measures concerning in-flight services and other aspects of our operations.
 We apologize for any inconvenience and request your understanding with regard to these measures.

  • Airport and in-flight measures (updated May 11)
    • In-flight drink services
      As of Sunday, April 12, drink services on all routes have been suspended for the time being. We would ask passengers to bring their own drink with them.
    • Free breakfast service
      As of Sunday, April 12, our free breakfast service has been suspended for the time being.
    • In-flight shopping and paid in-flight services
      As of Thursday, March 5, sales on all routes have been suspended for the time being.
    • Handling of rapora, our in-flight magazine
      As of Sunday, April 12, for the time being, we are no longer placing rapora, our in-flight magazine, in seat pockets.
      If you would like a copy, please ask a member of the cabin crew to bring you one during the flight.
    • Blankets and in-flight book borrowing
      As of Thursday, March 5, we are suspending the borrowing of blankets and books on all routes for the time being.
    • Wearing of Masks and Gloves by Flight Crew members
      Some flight crew members may wear masks and gloves in order to reassure passengers using our services.
    • Wearing of Masks by Airport Staff members
      Some airport staff members may wear masks in order to reassure passengers using our services.
    • Preventing the Spread of Infection During Flight
      The airplanes flown by AIRDO use an air exchange system. This means that the air inside airplane cabins is normally fresh air obtained from outside the airplane that is circulated inside the airplane cabin and then released outside the airplane. Additionally, the airplanes flown by AIRDO are equipped with high-efficiency particulate air (HEPA) filters* that maintain the cleanliness of the air that circulates inside the airplane cabin.
      • * High-efficiency particulate air (HEPA) filter: A high-efficiency filter that is able to capture at least 99.97% of all particles 0.3 microns in size.

      Changing Seats During Flight
      In order to prevent the spread of the novel coronavirus during flight, changing seats is sometimes permitted under the supervision of a cabin attendant as long as enough empty seats are available, with the restriction that you remain within a certain range (within the same zone as your assigned seat). To change seats, please speak to a cabin attendant during the flight.
      However, we would ask that you change seats only while the seatbelt sign is turned off and only after you have asked a cabin attendant for permission to change seats.
      Please be aware that it is sometimes not possible to accommodate passengers' wishes with regard to changing seats.

  • Disinfectants as carry-on and checked baggage on airplanes (updated March 16)

    Space disinfectant products used for preventing the spread of the novel coronavirus and other infectious diseases might not be transportable by aircraft in some instances.
    Examples of applicable products
    Taiko Pharmaceutical Co., Ltd.: Cleverin (tabletop type, pen and hooked types), etc.

    Note:
    ・ Products that can be applied directly to skin, such as gel-based disinfectants, can be carried on or stored as checked baggage.
    Passengers themselves should confirm such products before boarding.

May 11, 2020

AIRDO Co., Ltd.

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