Customer Service Desk for Items Left on Airplanes and Damaged Baggage

Please contact the customer service desk at the airport of arrival regarding items left on the airplane or stowed baggage that has been damaged.

Airport Telephone number Business hours
Haneda +81-3-6428-9716 7:00 a.m.-9:00 p.m.
New Chitose +81-123-45-6617 7:00 a.m.-9:00 p.m.
Asahikawa +81-166-83-4700 9:00 a.m.-6:00 p.m.
Memanbetsu +81-152-74-4617 9:00 a.m.-6:00 p.m.
Tancho Kushiro +81-154-57-3895 9:00 a.m.-6:00 p.m.
Tokachi-Obihiro +81-155-64-2988 9:00 a.m.-6:00 p.m.
Hakodate +81-138-57-8181 9:00 a.m.-6:00 p.m.
Sendai +81-22-383-4106 9:00 a.m.-6:00 p.m.
Chubu +81-569-38-8610 9:00 a.m.-6:00 p.m.
Kobe +81-78-303-2911 9:00 a.m.-6:00 p.m.
Note:
  • Please ensure you call the correct telephone number.
  • This service desk can only handle inquiries related to lost property and baggage handled by AIRDO.