About the 'New Hokkaido Style' Initiatives

What is the New Hokkaido Style?

The fight against COVID-19 continues.
Therefore, we must work together and follow the government's "New Lifestyle" guidelines, and change our lifestyle and way of doing business within Hokkaido. Through gathering all the knowledge of those people related to Hokkaido, making the various initiatives visible, and working together as residents and business owners and operators, we can lower the risk of infection across the region.
By doing so, we can continue our business operations, but also expand our business opportunities.
The New Hokkaido Style is the way to realize this goal.
So, let's bring our hearts together and step into a new stage of Hokkaido, existing in a world rife with COVID-19.

SUZUKI Naomichi Governor of Hokkaido

the New Hokkaido Style
7 Points upon reopening
the New Hokkaido Style
7 Points upon reopening

Virus Prevention Map

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Map

Map

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1

Before Departure

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Please wear a mask

Please wear masks in all areas throughout the airport, and at all times while onboard an aircraft. Please prepare and bring your own masks.

* Infants, small children, and those unable to use masks due to health conditions are exempted from this policy.

Please cooperate with health confirmation, such as body temperature checks

We request any customers who feel unwell, or are experiencing symptoms, such as fever, severe feeling of fatigue or malaise, or difficulty breathing, to please refrain from boarding the aircraft.
Any customers experiencing the above symptoms are required to consult with a specialized medical institution to determine if boarding is possible.

Regarding Disinfectants as Carry-on or Checked Baggage

In some cases, air disinfectant products used to prevent spread of the novel coronavirus are restricted for transport by aircraft.

  • Examples of Restricted Products
    Taiko Pharmaceutical 'Cleverin' (including in-place bottle, pen, and hook types) and similar products
    * Other types of disinfectant products which are directly applied to the skin, such as gels, may be brought onboard or checked as luggage.

Please be certain to confirm that your disinfectants are allowed prior to boarding.

Please prepare to use SKiP Service

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Please select seats in advance

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2

Boarding Procedure

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Please cooperate to maintain distance with other passengers

In accordance with social distancing measures, please ensure that you maintain distance with other passengers when queueing for automated check-in machines or at counters.

Plastic curtains or acrylic barriers are installed at airport counters
Our staff wear masks

If you are unable to use SKiP Service or automated check-in machines, our staff will assist you at airport counters. Plastic curtains or acrylic barriers are installed at our counters, and our staff wear masks.

Furthermore, some airport counter hours have been revised.

We periodically disinfect equipment such as automated check-in machines and wheelchairs.

Our staff periodically disinfect surfaces touched by customers, such as the screens of automated check-in machines, and loaned items including wheelchairs and baby carriages.

Please use automated check-in machines

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3

Baggage Check

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Please use baggage check machines

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4

Security

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Please cooperate to maintain distance with other passengers

In accordance with social distancing measures, please cooperate to maintain distance with other passengers while queuing at airport security.

Please receive your security certificate (yellow receipt) by yourself

5

Boarding Gate

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Please be certain to wear your mask

When passing through the ticket gate, our staff will confirm that each passenger is wearing their mask correctly. Our staff will speak with any customers who are not wearing masks. Customers who do not cooperate with mask requirements may be denied boarding.

* Infants, small children, and those unable to use masks due to health conditions are exempted from this policy.

Please cooperate to maintain distance with other passengers

For Details

In accordance with social distancing policies, while passing through ticket checking machines, please comply with staff instructions to maintain distance with other passengers.

Furthermore, effective June 19th, 2020, we have changed our group boarding divisions from two groups to six groups.

Our staff wear masks (and, in some cases, equipment such as face shields)

To prevent spread of infection through airborne droplets, our staff wear masks. Furthermore, in areas which do not have plastic curtains, or in situations where lengthy interaction with customers may be necessary, staff may also use equipment such as face shields.

Please receive your boarding information (pink sheet) by yourself

6

Onboard

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Please be certain to wear your mask

Onboard the aircraft, please be certain to wear your mask at all times.

* Infants, small children, and those unable to use masks due to health conditions are exempted from this policy.

Our cabin attendants wear masks and gloves

To prevent spread of infection by airborne droplets, our cabin attendants wear masks and gloves.

We have suspended or simplified inflight services such as drink,
sales, and magazine service

Drink Service
We have restarted our drink service.
* Blended coffee remains unavailable.

Free Breakfast Service
We have suspended this service for the time being.

Inflight Sales
We have restarted inflight sales.

Onboard Paid Services
We have suspended these services for the time being.

Distribution of AIRDO Inflight Magazine 'rapora'
For the time being, we have suspended the seat pocket distribution of our inflight magazine, 'rapora', on all routes. To receive the magazine, please ask one of our cabin attendants. Also, for a limited time, our inflight magazine is now available online.

About 'rapora' Online Edition

  • Location: AIRDO Inflight Magazine Page
  • Period: Commenced April 27, 2020. Closure date to be decided. * This service is subject to closure without notice.
  • Content: All pages of the current month and previous month (total of two months) of our inflight magazine

Blanket Lending and Inflight Newspapers
We have suspended these services on all routes for the time being.

We perform additional cleaning and disinfection of our aircraft

We clean our aircraft after each flight, and disinfect the aircraft every night.

About Inflight Air Circulation

Air in the cabin is constantly circulated with new outside air, and is later discharged from the cabin, resulting in the replacement of cabin air in approximately three minutes.
To maintain the cleanliness of air circulated in the cabin, all AIRDO flights are equipped with high-performance HEPA (High-Efficiency Particulate Air) filters.

Information Provided by The Boeing Company

About Seat Changes

Other Information

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About Implementation of Thermography Body Temperature Checks

In response to Ministry of Land, Infrastructure, Transport and Tourism requests with the goal of suppressing the spread of the novel coronavirus, and as part of airport building initiatives, thermography systems have been installed and implemented to confirm the body temperature of aircraft passengers.
We ask for the kind understanding and cooperation of our customers.

  • Haneda Airport Security Entrance: Implemented Friday, April 17th, 2020
  • Chubu Airport Security Entrance: Implemented Friday, May 1st, 2020
  • New Chitose Airport Security Entrance: Implemented Thursday, August 6th, 2020
    * Installation at New Chitose Airport is an airport building initiative.

For details, please visit the Ministry of Land, Infrastructure, Transport and Tourism website (Regarding Haneda Airport and Chubu Airport

* Published information is subject to change without notice.
* Photographs are for illustrative purposes.
* SKiP Service is a registered trademark of ANA.

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These are some of the destinations in Hokkaido served by AIRDO.
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