Safety Report

FY 2015 Safety Report

This Safety Report is a summary of the safety conditions and measures for ensuring safety at AIRDO in accordance with provisions in the Article 111-6 of the Civil Aeronautics Act. The report is published to ensure that our customers can develop a broad understanding, to further improve safety awareness in AIRDO and to further promote safety measures.


AIRDO Co., Ltd.

This Safety Report is a summary of AIRDO's safety measures in accordance with the Article 111-6 of the Civil Aeronautics Act.

Publication of "FY 2015 Safety Report"

Thank you for your patronage of AIRDO.

We created this "FY 2015 Safety Report" to encourage our customers to read through it and gain an understanding about our safety measures at AIRDO.

This year marks the 20th anniversary of AIRDO since the company was established. In addition, we established a medium-term business strategy until FY 2018 and set the following theme as our safety policy: "From Safeguards to Proactive Safety Measures - Prevention of Occurrence and Reoccurrence." We believe that the "Safety Action Guidelines" that were set last year enable each employee to truly carry out and fulfill these guidelines consistently and definitively.

"We shall make safety our absolute first priority" is noted at the beginning of AIRDO's corporate philosophy. Since we began service, we have had a spotless record with no accidents and no serious incidents over the course of 17 years.
Going forward, our entire team of corporate officers and employees shall work together and take steps to ensure safer operation as well as strive to be an airline that customers can rely on.

We would like to thank you for your patronage and ask for your continued feedback and support.

July, 2016
Yasuhisa Tani, Representative Director and President

1. Basic Safety Policy

1-1 Corporate Philosophy and Safety Action Guidelines

We have stated our resolve to "make safety our absolute first priority" at the beginning of our corporate philosophy, in order to ensure we as company prioritize airline safety under this philosophy.

Corporate Philosophy

  • We shall make safety our absolute first priority.
  • We shall offer air travel that impresses our customers.
  • We shall be cost-conscious and focused on being competitive.
  • We shall utilize and nurture our personnel to create a vibrant corporate environment.
  • We shall contribute to the development of local communities as the Wings of HOKKAIDO.

In order to "make safety our absolute first priority" as stated in our corporate philosophy, we have established Safety Action Guidelines to ensure all corporate officers and employees carry out work tasks in accordance with those guidelines.

Safety Action Guidelines

  • We shall avoid indecisive decisions and act to prioritize safety whenever there is cause for uncertainty.
  • We shall provide information in a prompt and accurate manner, sharing it beyond the organization.
  • We shall value communication, listening to the opinions of those around us and voicing our own ideas.
  • We shall continuously strive for higher levels of competency as professionals who are willing to learn, be self-aware, and take responsibility.

1-2 Safety Policy

Our chief executive (Representative Director and President) in charge of business set our "Safety Policy" to show our resolve at making safety our highest priority.

FY 2015 Safety Policy

Safety Policy

There is no substitute for safety, and it should not only be the foundation of our corporate existence, but as our absolute first priority, it should be more important than anything else.
We have stated to "make safety our absolute first priority" at the beginning of our "Corporate Philosophy", which shows our strong commitment to making it our highest priority.
However, during the previous fiscal year, we were issued an extremely heavy-handed administrative directive and penalty from the Ministry of Land, Infrastructure, Transport and Tourism. As a result, we became acutely aware that the safety of flight operations must continue to be our business foundation as well as continue to be our corporate social responsibility. This fiscal year we have raised safety awareness again throughout the company and hope to make progress in radical reforms to our safety management system.
Among the reforms, we revised our "Safety Guidelines" as part of an internal project to ensure safety awareness reaches all employees. The following "Safety Action Guidelines" were established.

  • We shall avoid indecisive decisions and act to prioritize safety whenever there is cause for uncertainty.  
  • We shall provide information in a prompt and accurate manner, sharing it beyond the organization.
  • We shall value communication, listening to the opinions of those around us and voicing our own ideas.
  • We shall continuously strive for higher levels of competency as professionals who are willing to learn, be self-aware, and take responsibility.

As noted in our "Safety Action Guidelines", steps must be taken to ensure the idea behind these guidelines is understood according to the respective roles and responsibilities from our top management down to each department, so as to improve safety and quality.

The following is a list of topics from FY 2015 that needed to be addressed throughout the company in order to regain the customers' trust.

  • Integrate "Safety Action Guidelines"
  • Train personnel in safety
  • Create / Make improvements to safety related systems
  • Achieve safety targets
  • "0 accidents or serious incidents"
  • "Reduce number of reported incidents caused by human error"

Let's work together on the topics above to build a strong foundation in safety.

2. Safety Assurance System

We have established a safety management policy, system and implementation method using a "Safety Management Manual" in accordance with the Civil Aeronautics Act. In addition, we have appointed a safety manager and created a "Safety Management System" (hereafter referred to as "SMS") in order to use a systematic approach to address the safety of air transport services throughout the company, including top management down to employees directly involved with flight operations, maintenance, cabin service and airport operations, etc.

2-1 Overview of Safety Management System (SMS)

Our SMS is a mechanism in which we establish company policy and targets for safe flight operations. We also maintain the system, carry out policy and evaluate the performance results. This enables us to come together as a company organization to ensure continued safety and ongoing improvements.
This mechanism uses a PDCA cycle approach (Plan, Do, Check and Act) to maintain and improve the safety for flight operations.
We have established the following in our "Safety Management Manual" with regard to the PDCA cycle.

Our SMS is a mechanism in which we establish company policy and targets for safe flight operations. We also maintain the system, carry out policy and evaluate the performance results. This enables us to come together as a company organization to ensure continued safety and ongoing improvements.
This mechanism uses a PDCA cycle approach (Plan, Do, Check and Act) to maintain and improve the safety for flight operations.
We have established the following in our "Safety Management Manual" with regard to the PDCA cycle.

  1. Safety Policy
    We shall establish basic company policy and set targets related to safety. We shall also establish a group and specify their responsibilities and range of authority with regard to the safety of flight operations. In addition, we shall set up a management review in order to ensure the appropriateness, validity and effectiveness of the SMS as well as make ongoing improvements.
  2. Flight Operations System
    We shall establish the provision of resources that are needed in order to maintain and improve the flight operations system as well as to make ongoing improvements to the effectiveness of the SMS. Furthermore, we shall establish how to set procedures and standards to implement work tasks involved with the safety and quality of flight operations.
  3. Carrying Out Flight Operations / Providing Airline Transport
    We shall establish specific standards for employees who carry out routine flight operations and who provide airline transport services. Furthermore, we shall establish how to entrust the operational control to a third party for routine work tasks related to the safety of flight operations.
  4. Identifying Problems and Making Improvements
    We shall establish how to improve the safety of flight operations by identifying the problem areas when carrying out flight operations and providing airline transport services and by implementing ongoing preventive countermeasures against the occurrence or reoccurrence of those problems. We shall also establish regular SMS improvements by using an internal safety audit. Furthermore, we shall establish the general activities for promoting safety in order to make the SMS more efficient and effective.

2-2 Group Related to Ensuring Safety

Our organizational system for ensuring safety is as follows.

Organization chart and number of employees (As of Mar 31, 2016: 852 employees)

* Excluding short-term contract employees and temp staff

Safety Promotion OfficeCustomer Satisfaction Promotion OfficeGeneral Affairs DepartmentSales DivisionTechnology Division
18 5 11 34 319
Business Auditing OfficeCSR Promotion OfficePlanning DepartmentTransport Division
3 2 24 436

Total flight operations personnel (As of Mar 31, 2016)

Job categoryTotal personnel
Aircrew 121 Including temp staff (2)
Flight attendant 234
Maintenance worker 93 Includes mechanic with inspection authorization (84)
Ground crew 27 Includes flight dispatcher (18)

* Excluding total outsourcing personnel related to flight operations and maintenance

2-3 Responsibilities and Range of Authority

The following shows the responsibilities and range of authority for the committee groups, corporate officers and employees to ensure safety and ongoing improvements to the SMS in order to maintain and improve safety.

  • Safety Promotion Committee

    The committee is made up of all current full-time corporate officers, the Production Department Manager as well as other members. As a general rule, the committee convenes once a month as the highest decision-making body in the company for important matters related to safety. The committee establishes basic safety policy and confirms the status of important safety measures and their performance. Based on those results, the committee checks, monitors, makes recommendations, offers advice and issues instructions on the overall safety measures of the company.

  • President (chief executive in charge of management and safety of flight operations)

    The president specifies "safety policy" that indicates the "highest management priority for safety." He or she ensures the commitment to safety is well-integrated throughout the company. He or she also regularly conducts management reviews related to safety in order to make ongoing improvements to the SMS.

  • Safety Manager

    From an managerial standpoint, the safety manager promotes ongoing improvements to the SMS, monitors safety and provides support for the president's management reviews.

  • Production Department Manager

    This manager is in charge of safety within the department, sets work processes and procedures in the department and ensures that they are implemented and maintained. In addition, he or she implements measures in the department to prevent the occurrence or reoccurrence of unsafe events.

  • Manager

    The manager keeps his or her subordinates informed about safety policy, targets and safety information and develops specific work tasks. He or she also manages work tasks in accordance with the safety provisions and creates an environment to ensure compliance with those provisions. In addition, the manager provides motivation and incentives to ensure unsafe conditions related to work tasks are reported.

  • Regular Service Employees

    These service employees ensure the work tasks that they are charged with comply with the Safety Action Guidelines. In addition, they report on unsafe conditions and carry out or offer suggestions on improvements.

2-4 Overview of Each Group's Function and Role

The function of each department and role is as follows.

  • Safety Promotion Office

    Based on the management policy regarding safety, this office coordinates with internal departments and external organizations to issue specific directions to promote the company's SMS and for ongoing improvements for safety related problems. In addition, the office is in charge of monitoring based on internal safety audits and actual flight operations data, and among other things, provides the necessary training and makes recommendations.

  • Technology Division

    Based on the company's management policy, this division is in charge of all production work tasks related to the Flight Operations & Maintenance Department. The division not only ensures the safety of flight operations but carries out economical production work tasks and provides assistance to facilitate smooth operations in the Airport Services Department.

  • Transport Division

    Based on the company's management policy, this division is in charge of all production work tasks related to the Flight Operations Control, Cabin & Airport Services Department. The division not only ensures the safety of flight operations but coordinates the needs of the customers.

3. Safety Assurance Measures

3-1 Regular Job Training and Reviews Related to Flight Operations

We shall regularly carry out training and exercises as shown below for each job category related to routine flight operations in order to ensure the safety of flight operations.

Aircrew

After joining the company, the aircrew undergo countless hours of training and reviews as trainees before being promoted to first officer. Then, after gaining adequate experience and flight time, the first officer undergoes repeated rigorous training and reviews before being promoted to captain. Even after being promoted, the captain undergoes training for emergency scenarios and undergo reviews to regularly check his or her knowledge, piloting ability and judgement required for flight operations. In addition, the captain is also obliged to undergo a rigorous medical examination.
As part of their regular training, the aircrew also do flight simulator training once every 6 months in order to maintain and improve their skills and abilities. That training includes abnormal conditions and emergency scenarios that the pilot would not normally be exposed to, which are recreated in the simulator in order to prepare the pilot for any situation. In addition, the pilot undergoes regular academic training and CRM training* once a year to refresh his or her knowledge and skills. The pilot practices communication and cooperation skills with other aircrew in an emergency situation, sharpens his or her leadership skills and strives to improve his or her overall ability as a pilot.
During the scheduled reviews, the pilot is required to pass a skills review and a review of the routes once a year, in order to determine if the pilot possesses the knowledge and skills required as a pilot.
Since August 2006 when AIRDO was designated a domestic air carrier, our own pilots, who have been designated by the Minister of Land, Infrastructure, Transport and Tourism, act as examiners and conduct pilot certification reviews which are carried out periodically. We conduct strict reviews focusing on a heightened awareness for safety and measures that unite the company.

* CRM (Crew Resource Management) training
Training that teaches how to use all available resources (personnel, equipment and information) including the crew, as well as how to sharpen decision-making and communication skills as part of a team and how to take a leadership role.

Flight attendant

Flight attendants not only provide public peace and security inside the aircraft, but receive different training required to assume that role. After passing an internal review, the successful candidate can acquire certification as a flight crew member.
In order to maintain and improve their skills as a flight attendant, he or she is obligated to undergo regular training and a review in order to maintain that certification. Flight attendants undergo public peace and security training, emergency and rescue training as well as CRM training. In the emergency and rescue training, flight attendants learn how to provide support in the event of an emergency such as an emergency water landing, a fire and a sudden drop in cabin pressure. They also learn how to operate the emergency exits as well as address any acts that compromise safety. The attendants undergo a written and a skills review.

Flight attendant training
Flight attendant training

Maintenance worker

Maintenance requires a high level of expertise and skills as well as experience. Certification is also required to get involved in maintenance work. First, after becoming certified as a AIRDO maintenance worker, the worker continues to gain experience while striving to become certified as a "First class aircraft line maintenance technician", a "First class aircraft maintenance technician" and a "Mechanic with inspection authorization", who are able to perform advanced maintenance work and inspection. After acquiring any of the required national certifications, the worker is granted an AIRDO certification after undergoing internal training, gaining actual experience and passing a review.
All maintenance workers undergo regular training (Mechanic with inspection authorization, maintenance worker, acceptance inspector, maintenance related workers) every two years depending on their certification in order to maintain and improve their required expertise. In the training, maintenance workers check the Civil Aeronautics Act and company regulations, and review items related to quality control and acceptance inspections as well as taking a look at recent problems that occurred.

Technician training and classroom learning
Technician training and classroom learning

Ground crew

Flight control work requires expertise, skills and certification in order to coordinate with aircrew, make decisions on the flights of aircrafts and provide support until the aircraft has landed safely at its destination. First, after gaining experience as a "Flight operations clerk" or a "Flight supporter", the worker is granted internal certification as a "Flight dispatcher" after passing the national examination and undergoing further internal training and passing a review. Even after the official announcement, the flight dispatcher undergoes regular certification reviews every year in order to check the dispatcher's skill level and expertise required for that certification.
In the regular training, there is classroom learning in which the worker refreshes his or her knowledge on basic items related to flight control (human factors, flight standards, etc.,) and winter weather events. In addition, the worker undergoes special training as necessary when there is something new introduced, such as new models, routes or flight operation systems.

3-2 Identifying and Addressing Problem Areas in Routine Flight Operations

To ensure company-wide support, the following system is used for identifying safety problem areas in routine flight operations and for facilitating company-wide feedback.

  • Safety Promotion Committee

    The Safety Promotion Committee is the highest decision-making body in the company for important matters related to safety. The committee fulfills an important role because it makes decisions on those matters, performs regular management reviews and shares information with all the groups in order to maintain and improve the SMS. When the committee convenes, each section of the Production Division (Technology Division and Transport Division) submits monthly reports on problem areas in routine flight operations, and then the committee confirms the status of preventive measures, discusses them and approves them. In addition the Chairman of the Safety Promotion Committee as well as the Safety Manager offer advice related to safety and issue instructions to make improvements.

  • Safety Department Manager's Meeting

    The Safety Department Manager's Meeting is attended by the managers of each department in charge of special functions (flight operations, maintenance, cabin service and airport service). They identify high risk safety concerns throughout the company and manage the progress of countermeasures. They also share information on the SMS status for each special function area in the hope to promote an intergroup SMS.

  • Meetings on Safety and Quality for Each Special Function

    Meetings on the safety and quality in each department are held regularly. In the meetings, the attendees find out about the status of preventive measures implemented onsite for problems that may occur or reoccur, perform specific risk assessments and report their findings to the Safety Department Manager's Meeting. In addition, they also gain an understanding on the status of SMS onsite and provide communication between departments.

  • Internal Safety Audit

    The internal safety audit focuses on questions such as: Does our company's SMS (Safety Management System) function appropriately and effectively? And, are ongoing improvements being implemented to support changes in the work environment? The audit essentially functions as the "Check" part of the PDCA cycle for the SMS. Our internal safety auditing includes a regular audit that is carried out across the company focusing on the individual work tasks of each group and their specific function, and also a special temporary audit that uses the functionality of an internal audit to perform a special investigation that can be carried out at any time.
    The auditors in charge of these audits are certified, having completed specific training established by our internal rules. The auditors strive to improve their ability as an auditor and their own specialties, in order to ensure they can carry out a fair and objective audit.
    In FY 2015, there were 10 audits: 9 regular audits covering each group, and 1 functional audit that was carried out across the departments and groups to assess the SMS (Safety Management System) status. The auditing side and the group being audited "coordinate" with each other to facilitate the process for ongoing improvements.

  • Audit for Codesharing with ANA

    AIRDO is currently codesharing with ANA. Due to this codeshare agreement, AIRDO undergoes regular codeshare audits conducted by ANA in order to verify that our SMS is satisfying the safety standards (compliance with international IOSA standards) required by ANA.

  • Safety Report System

    We established a report procedure for various potential events that could adversely affect flight operations and that procedure is being used as our Safety Report System. The following is an overview of the system.

    1. Legal Obligation to Report
      In accordance with the Civil Aeronautics Act, an airline company is obligated to report any "Events which Affect Safety" such as "Accidents", "Serious incidents" or "Safety problems."
    2. Report Based on Company Regulations
      Employees directly involved with flight operations are obligated to submit a report based the relevant regulations, such as a pilot's report, flight attendant's report, flight dispatcher's report or maintenance and failure report.
    3. Voluntary Report
      With regard to near miss incidents, we have set up a voluntary report system for collecting information and implementing appropriate measures in order to help prevent unsafe incidents from occurring.
  • Flight Data Analysis Program

    We have an FOQA (Flight Operational Quality Assurance) program in place in order to improve the safety and quality of flight operations. This program collects, analyzes and evaluates all flight data that AIRDO operates to identify as well as correct any unsafe elements in our routine flight operations. In addition, we effectively use the DRAP (Data Review and Analysis Program) functions to visually display the collected flight data. Those results are provided to the aircrew and company groups as feedback, in order to help maintain safe flight operations every day.

  • Production Division (Technology Division & Transport Division) Activities

    The aforementioned Safety Report System is used to systematically identify problem areas for routine flight operations in each department. In each department, reported problem areas are immediately addressed, information on cases is provided to the employees based on the level of importance, and the problems are corrected with countermeasures to prevent reoccurrence. In addition, the Safety Promotion Office coordinates with groups throughout the company to address problems that cross over into multiple divisions. In all situations, the safety problem or incident is reported to the appropriate department(s) in the Civil Aviation Bureau and to the Safety Promotion Committee in order to correct or improve said problem.

3-3 Internal Training Development Activities Related to Safety

We carry out various ongoing activities for safety training development in order to not only promote understanding and raise awareness among employees, but also to continue to make the SMS more effective and efficient.

FY 2015 Activities

  1. Display posters and distribute individual cards with the Safety Action Guidelines
  2. Employee participation in emergency and rescue training
  3. Hold internal safety lectures and presentations
  4. external lecturer makes a presentation on "How to carry out the Safety Action Guidelines" in order to reinforce the safety awareness both individually and in each group.
  5. Employees visit an external safety learning facility
  6. Publish the safety magazine "Safe DO"
  7. Carry out safety questionnaire with all employees
  8. Safety training
  9. Display posters with important information as a reminder for flight operations during the winter
Posters with important information as a reminder for flight operations during the winter
Posters with important information as a reminder for flight operations during the winter

3-4 Aircraft Equipment and Transport Information

Aircraft Information

Aircraft typeNumber of aircraftsNumber of seatsAverage annual flight time *1Average number of annual flights *1Start of serviceAverage age
B767-300 4 286~289 3,280 2,072 1998.03.27 19.7
B737-500 3 *2 126 1,077 757 2008.05.14 18.9
B737-700 9 144 2,629 1,596 2012.10.23 9.1

Overall average age of AIRDO's aircrafts: 15.9 years

*1
The average number of annual flights and average annual flight time were calculated using the number of aircraft in service as of Mar 31, 2016.
*2
All B737-500 aircrafts were retired from service in Jan 2016.

Transport Information by Aircraft Type *1

Aircraft typeNumber of flightsAvailable seat kilometers *2Revenue passenger kilometers *2
B767-300 8,271 2,192,033 1,387,545
B737-500 2,267 223,577 171,584
B737-700 14,327 2,010,084 1,297,756
*1
The amount of seats sold from codeshare flights with ANA is included in the transport information above.
*2
Available seat kilometers: Number of seats provided for each flight route multiplied by the distance of that route
Revenue passenger kilometers: Number of revenue paying passengers for each flight route multiplied by the distance of that route
(Unit: 1,000 revenue passenger kilometers, rounded off to the nearest decimal)
*3
International charter flights between Nov 19 and Nov 24, 2015
Domestic charter flights on Sep 19 and 22, 2015

Transport Information by Route

RoutesNumber of flightsAvailable seat kilometers *2Revenue passenger kilometers *2
Haneda - Sapporo 8,005 1,676,556 1,101,963
Haneda - Asahikawa 2,190 573,660 381,596
Haneda - Hakodate 1,454 290,723 187,251
Haneda - Memanbetsu 1,470 290,713 191,610
Haneda - Obihiro 2,150 323,536 188,720
Haneda - Kushiro 1,443 214,163 141,687
Sapporo - Sendai 4,420 409,583 295,774
Sapporo - Okayama 724 131,988 88,829
Sapporo - Kobe 1,440 259,317 135,710
Sapporo - Hiroshima 310 60,755 34,787
Sapporo - Chubu 938 146,418 79,462
Hakodate - Chubu 313 43,269 26,980
Sapporo - Kumamoto *3 4 964 887
anbetsu/Kushiro - Kaohsiung *3 4 4,048 1,629
*1
The amount of seats sold from codeshare flights with ANA is included in the transport information above.
*2
Available seat kilometers: Number of seats provided for each flight route multiplied by the distance of that route
Revenue passenger kilometers: Number of revenue paying passengers for each flight route multiplied by the distance of that route
(Unit: 1,000 revenue passenger kilometers, rounded off to the nearest decimal)
*3
International charter flights between Nov 19 and Nov 24, 2015
Domestic charter flights on Sep 19 and 22, 2015

4. Status of Problems in Flight Operations

In accordance with provisions in the Article 111-4 of the Civil Aeronautics Act, a designated domestic air carrier is obligated to report any event which affects normal flight operations of an aircraft (accidents, serious incidents or other safety problems) to the government.

4-1 Accidents

AIRDO has no record of any aircraft accidents * since the company was founded.

*Aircraft Accidents
As established in Article 76 of the Civil Aeronautics Act and Articles 165-2 and 165-3 of the Ordinance for Enforcement of the Civil Aeronautics Act, aircrafts accidents shall apply to cases in which a death (or serious injury) of any person is caused by the flight operations of an aircraft, any crash, collision, or fire of aircraft, and any damage to the aircraft during flight (damage that requires major repair work) and those that are recognized by the Ministry of Land, Infrastructure, Transport and Tourism.

4-2 Serious incidents

AIRDO has no record of any serious incidents * since the company was founded.

*Serious incidents
As established in Article 76-2 of the Civil Aeronautics Act and Article 166-4 of the Ordinance for Enforcement of the Civil Aeronautics Act, serious incidents shall apply to cases, which are not considered aircraft accidents but those which are likely to cause an accident, such as when there is risk of a collision or contact with another aircraft during flight, when there is deviation from a runway, when there is an emergency evacuation, when there is occurrence of fire or smoke inside an aircraft, when there is abnormal decompression, when there are abnormal weather conditions, and those that are recognized by the Ministry of Land, Infrastructure, Transport and Tourism.

4-3 Safety Problems (Obligation to report)

AIRDO reported 40 incidents of "Safety problems" * to the government in FY 2015. The cause(s) is analyzed for all problems, and required support and preventive measures to ensure no reoccurrence are carried out.
For all "Safety problems" that occur, the department in charge performs cause analysis, and takes steps to make the required improvements, and implements countermeasures and preventive measures to ensure no reoccurrence.

*Safety problems (Obligation to report)
As established in Article 111-4 of the Civil Aeronautics Act and Article 221-2 (iii) and (iv) of the Ordinance for Enforcement of the Civil Aeronautics Act, safety problems shall apply to any other event which affects normal flight operations of an aircraft that are not considered an aircraft accident or serious incident and which require submission of a report to the Ministry of Land, Infrastructure, Transport and Tourism. When these safety problems stack up, it can lead to an accident. However, individually, the problems have almost no impact on safe flight operations of the aircraft and will not immediately cause an aircraft accident.

Occurrence by problem type

Details of reportIncidents (breakdown)
System failure 8
• Case where an important safety system (engine, propeller, rotor and auxiliary power unit) does not function properly (5)
• Loss of warning function (2)
• Failure of emergency system (1)
Damage to structure of aircraft 4
• Damage due to cracking, corrosion or separation of a primary structural component of the aircraft (2)
• Aircraft component comes off (2)
Failure of emergency system 4
• Part of the emergency lights do not light up (4)
Flight operations exceed the prescribed value 5
• Case where operating limitation established in the flight manual is exceeded (1)
• Significant deviation from route or altitude (4)
Emergency control per instructions from equipment, etc. 7
• Avoidance maneuver following avoidance instructions from Traffic Collision Avoidance System (TCAS) *1 (2)
• Avoidance maneuver following warning from the Ground Proximity Warning System (GPWS) *2 (5)
Other 12
• Transportation of articles prohibited from being transported (5)
• Flights with an inappropriate weight and imbalance (1)
• Related to confirmation before departure (Mistake in type of accessories loaded in aircraft) (4)
• Case where present crew does not meet the qualification or crew requirements (1)
• Case where aircraft is operated without following maintenance work requirements per an airworthiness directive * (1)
Total incidents 40
* Airworthiness directive
When a problem occurs with an aircraft or when there is a problem related to the acceptability of the environment or to the safety of the equipment mounted on an aircraft, an airworthiness directive refers to a notification that is issued by the Civil Aviation Bureau under the Ministry of Land, Infrastructure, Transport and Tourism for the owner of the aircraft, in which instructions are given for an inspection, maintenance work or an alteration to ensure the safe flight of the aircraft.
*1 Traffic Collision Avoidance System (TCAS)
This system informs the aircrew when one aircraft exists in the same vicinity of another aircraft and automatically gives instructions to maneuver out of the way. Even when the flight follows normal air traffic control instructions, the system may still activate due to the position relative to the other aircraft, etc.
*2 Ground Proximity Warning System (GPWS)
When an aircraft is too close to the ground or surface of the water, this system issues a warning to the aircrew. However, even when there is no danger, it sometimes activates due to topography or other factors. The aircrew follows the instructions from these systems to maneuver appropriately and are designed to prevent problems with safety from occurring. Regardless of the case, an appropriate maneuver is carried out following the instructions from the system.
Specific examples
Aircraft A is cruising at an altitude of 31,000 ft. Aircraft B continues to ascend and is planning on transitioning to a horizontal flight path at 30,000 ft. The TCAS cannot detect aircraft B while it is still planning on moving to a horizontal flight path. As aircraft B continues to ascend, the TCAS issues safety instructions in order to eliminate the possibility that aircrafts A and B could come close to one another.

Occurrence by aircraft type

Occurrence by aircraft type

4-4 Irregular Flight Operations (Civil Aviation Bureau Standards)

There were not irregular flight operations * in FY 2015.

* Irregular flight operations

Irregular flight operations occur when there is only a partial failure in a multiplexed system. It refers to the crew taking action and following a manual in response to the failure, and a result, turn back for safety reasons and change planned itinerary such as the destination. Generally, the abnormal circumstances do not have an immediate affect on the safety of the flight operations.
Irregular flight operations specifically apply in the following situations (Note that this excludes aircraft accidents or serious incidents).

  1. When there is a change in the destination after take-off (Limited to cases where there is a aircraft failure, etc.)
  2. When the aircraft returns to the point of departure (Limited to cases where there is a aircraft failure, etc.)
  3. When there is a notification that takes the priority in terms of air traffic control (Limited to cases where there is a aircraft failure, etc.)
  4. When an aircraft makes contact with another aircraft or object
  5. When an aircraft deviates from the runway
  6. When there are flight operations that require the runway to be closed (Excluding events that close the runway in order to inspect the runway.)

5. Measures for FY 2015 & Safety Guidelines and Safety Target Values for Next Fiscal Year

5-1 Commands & Instructions from the Government, etc.

AIRDO received no administrative directives, penalties or other instructions from the Ministry of Land, Infrastructure, Transport and Tourism for FY 2015.

5-2 Safety Guidelines and Safety Target Values

We set the following safety guidelines and safety target values. In addition, we also engaged in the following measures to achieve our safety guidelines.

FY 2015 Safety Guidelines and Safety Target Values
  1. Zero accidents or serious incidents
  2. Reduce number of reported incidents (events that require reporting in accordance with Article 111-4 of the Civil Aeronautics Act) caused by human error / "Less than incidents reported for previous year" (7 incidents)

Specific Measures and Status for Achieving Safety Target Values

  1. Integrate Safety Action Guidelines
    We established guidelines as a foundation for our safety culture, and integrated them so that all employees from corporate officers down to regular service employees recite them in unison during the morning meeting and at the beginning of each meeting.
  2. Train personnel in safety
    We rebuilt a safety training system and enhanced it to promote personnel development.
  3. Create / Make improvements to safety related systems
    In order to ensure the risk management for flight operations function effectively, we divided the management into four special functions (flight operations, maintenance, cabin service and airport service). And, we created a mechanism that provides support according to the risk level in order to promote safety activities.

5-3 FY 2016 Topics

1) "Safety" part of medium-term business strategy

In the safety part of our medium-term business strategy up to FY 2018, we set the following theme as our policy: "From Safeguards to Proactive Safety Measures - Prevention of Occurrence and Reoccurrence." Our goal is to develop each employee, foster teamwork and make safety our absolute first priority, so that we can provide better safety and reliability to our customers.
We have set up the following steps to help us strive to achieve the "Safety" part of our medium-term business strategy.

[Overall Image of 3 Year Safety Promotion Plan]
STEP 1: Integrate Safety Action Guidelines
Raise the level and sense of safety in each department.
STEP 2: Enact Safety Action Guidelines
Identify the weaknesses in the Safety Action Guidelines and change them into strengths in each department.
STEP 3: Enact Safety Action Guidelines
Identify the risks hidden in each department and promote countermeasures in advance.

2) FY 2016 safety guidelines and safety target values

The following 3 points are identified as safety guidelines and target values for FY 2016. We shall raise the awareness of the employees even more concerning aviation safety, and strive to achieve our targets.

FY 2016 Safety Guidelines and Safety Target Values

Our most important mission as an airline company is to continue our "Zero accidents or serious incidents" approach from the previous fiscal year and continue the safety guidelines and safety target values from FY 2015. In addition, we have set two new goals of enacting the Safety Action Guidelines set in FY 2015 as well as sharing active information through the reporting system "VOICES" * on aviation safety.

1 Safety guidelines and safety target values

  1. Zero accidents or serious incidents
  2. Promote safety activities - Enact Safety Action Guidelines - / At least 1 safety activity per section
  3. Incidents reported to VOICES / More than those reported the previous year (9 incidents)

* VOICES "Voluntary information reporting system on aviation safety"
Reporting system on safety information that complements "Civil Aviation Bureau Program" started by the Civil Aviation Bureau under the Ministry of Land, Infrastructure, Transport and Tourism in FY 2014.

FY 2015 Safety Report
AIRDO Co., Ltd.
Revised by: Safety Promotion Office, Safety Promotion Department

See PDF version of Safety Report (Only available in Japanese)