- I was told that I could change my reservation on the website if a flight was delayed or canceled, but the method of changing it is hard to figure out.
- It's inconvenient that I have to go to the airport counter for the boarding procedure of a changed flight.
- It's unfair that people who don't have a PC or smartphone have to wait in the long line for the airport counter.
We apologize for any inconvenience we have caused.
As of January 21, 2017, customers with a reserved flight that is disrupted can change their reservations using the AIRDO website*1.
- *1 Reservation changes are sometimes not possible using the AIRDO website depending on the fare, method of payment, and location of purchase.