We've Re-examined Our Telephone Support for Member Services

Customer Feedback

"I have an unlimited minutes plan for my phone, so when I call the help desk for member services, I would like for you not to charge me money."
"The help desk is only open on weekdays, so it's inconvenient for me."


With the increasing popularity of "unlimited minutes plans" for smartphones, we have added a general-purpose phone number to improve this service for customers, and we have also decided to begin offering service on Saturdays.

(From Oct 31, 2016)

All Service Improvement Initiatives